Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
The SAM Product Owner (ServiceNow) is responsible for managing the organization’s software assets using the ServiceNow platform. This role involves overseeing software license compliance, optimizing software usage, and ensuring effective management of software assets throughout their lifecycle. The SAM Product Owner will collaborate with various teams to leverage ServiceNow capabilities to enhance asset management processes and support organizational objectives.
Responsibilities
ServiceNow Configuration and Management
Configure and maintain the Software Asset Management module within ServiceNow.
Lifecycle Management
Oversee the software asset lifecycle from acquisition to retirement, ensuring proper documentation and tracking in ServiceNow
Implement processes for software deployment, maintenance, and decommissioning within the ServiceNow platform.
Collaboration and Communication
Work closely with IT, finance, and other departments to align software asset management strategies with business objectives
Provide training and support to staff on software usage, compliance best practices, and ServiceNow functionalities.
Reporting and Documentation
Generate and present regular reports on software asset status, compliance, and financial metrics to senior management
Utilize ServiceNow reporting to create dashboards and visualizations for stakeholders.
Qualifications
Bachelor’s degree, Business Administration, or a related field.
6-8 years of experience in Software Asset Management, Product Owner, or a similar role
Strong understanding of software licensing models, compliance requirements, and best practices
Experience with ServiceNow, particularly the Software Asset Management module
Proven experience in agile methodologies and product management practices
Excellent analytical, problem-solving, and organizational skills
Strong communication, interpersonal and stakeholder management skills
Relevant certifications (e.g., Certified SAM Product Owner (CSAM), ServiceNow Certified System Administrator) are a plus
Bachelor's in Computer Science or Computer Engineering
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.