Technical Program Manager 3, - (Chicago - Hybrid) - FreeWheel

• Understanding technical program scopes, driving key planning milestones, and ensuring alignment with product and business requirements

• Leveraging technical expertise to research, plan, and achieve program objectives through effective team collaboration

• Coordinating with senior staff to secure participation from cross-functional core team members, including matrixed project managers

• Overseeing project execution from start to finish, ensuring technical specifications and program plans are followed

• Collaborating with core team and senior staff to schedule work and manage critical path tasks within program scope

• Assisting in the development of program goals, objectives, and success criteria, ensuring alignment with technical strategies

• Identifying and analyzing complex technical risks and issues, providing resolutions, and supporting budget and resource forecasting

• Monitoring program deliverables for quality, working with senior staff to manage changes, and ensuring program objectives are met

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

• Other duties and responsibilities as assigned.
   

Key Focus Areas: 

• Lead execution of cross-team initiatives 

• Coach teams on agile and SDLC maturity 

• Own delivery metrics and reporting 

• Proactively manage risks and blockers 
   

Primary Duties and Responsibilities   

• Platform Delivery Leadership 

• Support a single team’s delivery execution under guidance. 

• Track progress and surface blockers to senior EDMs. 

• Agile SDLC Implementation 

• Assist in scheduling and documenting agile ceremonies. 

• Learn and apply FreeWheel’s SDLC practices. 

• Planning & Capacity Management 

• Help maintain Jira boards and sprint plans. 

• Track team availability and flag inconsistencies. 

• Process Improvement & Coaching 

• Observe team workflows and suggest minor improvements. 

• Participate in retrospectives and document action items. 

• Stakeholder Communication & Alignment 

• Share basic status updates with internal team. 

• Escalate issues to senior team members as needed.
   

Job Knowledge, skills, and abilities (KSA’s)  

• Knowledge: 

• Deep understanding of Agile delivery models and metrics (velocity, cycle time) 

• Strong grasp of cross-team dependency management 

• Knowledge of platform or domain-specific delivery challenges 

• Skills: 

• Advanced facilitation and conflict resolution 

• Data-driven decision-making and reporting 

• Coaching and mentoring junior team members 

• Abilities: 

• Lead delivery across multiple teams or initiatives 

• Influence prioritization and planning decisions 

• Drive continuous improvement initiatives 

Location 

Office Optimal in Chicago, IL.
 

Working conditions  

Must successfully execute with team members located in multiple remote locations and time zones. Working conditions agree with conditions described within FreeWheel’s company handbook unless explicitly noted in this document.  
 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.