FEQ425R108
This is a Tier 2 location US-remote role. Candidates are encouraged to apply anywhere within the US outside of the California and New York locations.
About Databricks
Databricks is dedicated to helping data teams solve the world’s toughest problems by enabling data and AI innovation. Our success depends on our ability to foster a vibrant, engaged, and knowledgeable internal community that empowers subject matter experts (SMEs) to share, learn, and lead.
Role Overview
We are seeking a dynamic Program Lead to scale internal field engineering SME (Subject Matter Expert) groups. This role is pivotal in cultivating a collaborative environment where Databricks’ internal field engineering experts connect, share best practices, and drive innovation across the organization. You will own the strategy, execution, and continuous improvement of the SME and communities of specialization groups, ensuring alignment with Databricks’ business goals and fostering a culture of knowledge sharing and professional growth.
The impact you will have:
- Program Design & Strategy:
Develop and execute a comprehensive strategy for the internal SME and Communities of Specialization Program, including vision, objectives, governance, and success metrics.
- Community Building & Engagement:
Build and nurture a thriving expert community by fostering relationships, facilitating knowledge exchange, and creating opportunities for collaboration and recognition.
- Leadership & Advocacy:
Serve as the primary advocate for the groups, representing its interests to senior leadership and cross-functional teams while ensuring alignment with organizational priorities.
- Recognition & Growth:
Design and implement recognition and incentive programs to motivate SME participation and leadership within the community.
- Content & Resource Management:
Oversee the creation and curation of high-value content, playbooks, and resources to support SME development and community engagement.
- Cross-Functional Collaboration:
Partner with teams such as Product, Engineering, Field Enablement, Marketing, etc to amplify the impact of the SME groups and integrate its insights into business processes.
- Measurement & Reporting:
Define KPIs and use data-driven approaches to measure engagement, and business impact. Provide regular updates and actionable insights to stakeholders.
What we look for:
- Background in and deep familiarity with field engineering and technical pre-sales environments working for Data & AI companies, or similar.
- Experience leading and scaling SME groups or community and knowledge-sharing programs, and practical experience with tooling and infrastructure to support scale.
- Demonstrated ability to engage, motivate, and grow expert groups, communities or ambassador programs.
- Strong project and program management skills, with a track record of delivering measurable outcomes.
- Exceptional communication, facilitation, and relationship-building abilities across all organizational levels.
- Experience working cross-functionally and influencing without authority in a matrixed, global environment.
- Data-driven mindset with proficiency in using analytics and reporting tools to assess program impact.
- Passion for fostering learning, innovation, and collaboration within technical teams.
- Bachelor’s technical degree required; advanced technical degree or relevant certifications a plus.