Sr. Program Manager, Healthcare Services

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

A Senior Program Manager for Clinical Strategy & Operations in Health Care Services is responsible for overseeing and managing multiple projects within the clinical operations team that will improve clinical outcomes, member experience. They lead cross-functional projects, develop project plans, monitor
progress, allocate resources, and ensure that projects are completed on time and within budget. Senior Program Managers also communicate with stakeholders, identify risks, and implement strategies to mitigate challenges. They play a key role in driving organizational success and achieving strategic
objectives, including translating regulatory and organizational requirements into operational workflows and driving measurable improvements in quality, member experience, and operational performance.

You Will

Executes programs and manage portfolios of programs that meet the needs of the organization or its employees or customers.

Works with strategic project stakeholders to develop and oversee project status reports including key accomplishments, risks, issues, action items, upcoming activities, deliverable examples, etc. Lead project status update meetings with strategic operating committees. Executes the projects within the portfolio by leading the work of the project resources (internal and/or external) in a
matrixed environment. Ensures project team is actively participating, collaborating and coordinating amongst team members as well as with other projects and/or business operations.

Monitors and controls all aspects of the project by measuring progress and correcting course when project goes beyond scope or is not meeting goals and objectives. Ensures project remains on timeline by managing schedules and resources and removing barriers. Works with project team, sponsors and/or Directors, VPs, and other executive leaders to negotiate changes such as scope, timeline, deliverables and integration points.

Provides recommendations to leadership, organizational and/or cross-functional discussions. Ensures project is identifying and considering all potential risks and associated impacts throughout the company and raises these considerations if project team has not identified them. Provides consultative services to other projects that have integration points and/or impact to project to ensure collaboration and efficiency between projects.

Evaluates program effectiveness by collecting and analyzing data in support of key performance metrics. Creates executive level dashboards, reports, presentations, and can communicate effectively across the organization, including tracking performance trends and identifying opportunities for improvement.

Works closely with Data & Analytics team to develop reporting for KPIs and other performance measurements and leads activities such as sprint planning alongside business stakeholders.

Ensures activities comply with organizational policies and external regulations; supports interpretation and operationalization of requirements and tracks progress against identified gaps.

Serves as leader of authority with expert-level knowledge in one or more areas.

As needed conducts in-depth strategic research, identifies new solutions and provides advisory and analytical support to enable to the broader SCAN strategy as well as strategic initiatives, including evaluation of new processes, tools, or capabilities to enhance program effectiveness.

Plans, organizes, and guides projects and subordinate employees. May be called on to consult in other areas.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN’s Vision and Goals. 

Other duties as assigned.

Your Qualifications

Required: Bachelor's Degree or equivalent experience; Healthcare or Business Administration.

Preferred: Graduate or Advanced Degree or equivalent experience; MPH, MBA, MHA.

Required: 5+ years project or program management, with an Intermediate to advanced understanding of project management principals.

Project Management Professional (PMP), or similar certification, preferred.

5+ years' experience within the healthcare industry, managed care strongly preferred.

Demonstrated capability of planning for short- and long-range goals with the ability to pivot & manage in the grey.

Moderate to strong skills in quantitative analysis, qualitative analysis, and problem-solving.

Experience with collecting requirements and analyzing inter/intra-departmental processes.

Familiarity with data, analytics, data science, Lean Six Sigma and Agile methodologies.

Leadership - Skilled to develops others

Business Insight - In-Depth understanding of the business
 

Optimizes Work Processes - Designs processes that allow managing from a distance

Strategic Mindset - Creates strategies to sustain competitive advantage

Change Leadership – Drives adoption of new initiatives and supports teams through change

Excellent interpersonal and leadership skills and experience in group motivation skills.

Strong verbal and written communication skills required; with experience in formal presentations, ability to appropriately and effectively address diverse audiences and ability to effectively facilitate group interactions.

Adapts to changes in priorities and assignments quickly and efficiently and is flexible with project assignments.

Proven self-starter, excellent organizational characteristics, quality minded; able to work independently and with limited supervision.

Ability to appropriately maintain confidentiality.

Strong analytical and critical thinking skills, required.

Project management skills.

Ability to prioritize work based on organizational goals and manage competing priorities effectively.

Familiarity with or ability to leverage AI and digital tools to improve efficiency, insights, and decisionmaking.

What's in it for you?

• Base salary range: $125,400 to $181,419 per year
• Internal title - Program Manager, Sr.
• Work Mode - Mostly Remote
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team!  Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)