Sr Product Manager II - Global Credit & Loan Servicing Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for developing short and long-term product management plans. Key responsibilities include conducting market research and competitor analyses, determining product pricing, developing short and long-term strategies, and identifying innovative opportunities to modernize product offerings and deliver a more unified customer. Job expectations include leading the management and development of products and ensuring that product management efforts are integrated with sales, marketing, operations, implementation, and customer service strategies.

Line of Business Job Description:

We are looking for a highly motivated and results-oriented Senior Loan IQ Product Manager to join our Change and Transformation team. This role is responsible for developing and enhancing the Loan IQ product, systems, and workflows that power our global operational capabilities, ensuring efficiency, compliance, and scalability across the organization.

As a Senior Loan IQ Product Manager in Global Operations, you will sit at the intersection of business, technology, and regulatory compliance—translating complex operational needs into strategic product roadmaps and actionable solutions. You will play a key role in driving continuous improvement across functions such as transaction processing, onboarding, payments, risk monitoring, and client service operations.

Responsibilities:

•  Oversees a set of products and maintains financials, including managing the investment profile and profit and loss (P&L) activities, such as revenue and profit margins
• Partners with internal stakeholders to obtain meaningful insights about markets, clients, and competitors in order to develop products that solve client needs and ensure high adoption rates
• Develops long and short-term product strategy, driving products to provide comprehensive solutions across the bank
• Leads a team responsible for developing plans for product development, supporting the creation of sales training programs, and marketing materials to educate clients and internal teams on product capabilities
• Instills a culture of continuous improvement and effective risk management
• Developing short and long-term product management plans.
• Conducting market research and competitor analyses, determining product pricing, developing short and long-term strategies, and identifying innovative opportunities to modernize product offerings and deliver a more unified customer.
• Job expectations include leading the management and development of products and ensuring that product management efforts are integrated with sales, marketing, operations, implementation, and customer service strategies.

Required Qualifications:

• Demonstrated strategic planning/ product management skills
• Strong analytical skills with breadth of view
• Solid negotiation skills
• People and project management skills and abilities
• 5 years of relevant experience in product management, business process design, or operations within the financial services industry.
• 5 years' experience working with Loan IQ.
• Strong understanding of global operational processes, risk management, and regulatory compliance.
• Demonstrated ability to deliver enterprise-scale solutions that improve efficiency, accuracy, and customer satisfaction.
• Excellent analytical and problem-solving skills, with proficiency in interpreting complex operational data.
• Skilled at working cross-functionally in a fast-paced, highly regulated environment.
• Experience with Agile methodologies and product management tools (e.g., Jira, Confluence, or similar).
• Strong communication and stakeholder engagement skills, particularly with senior leadership and operational stakeholders.

Skills:

• Executive Presence
• Influence
• Oral Communications
• Presentation Skills
• Product Management
• Business Analytics
• Collaboration
• Continuous Improvement
• Problem Solving
• Strategic Thinking
• Attention to Detail
• Innovative Thinking
• Market Analysis
• Process Management
• Reporting

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: