Job Summary:

As a Product Manager – Payments, you will work closely with engineering, marketing, design, and sales teams to drive prioritization and delivery of the product roadmap for Neumo’s payments capabilities. You’ll focus on market analysis, positioning, customer research, quantitative analysis, and client feedback to inform design and ensure our payments products meet the needs of Neumo’s clients and prospects. You will translate these insights into effective initiatives and help execute on bringing those stories to life along with partners in engineering and marketing.

You will have the opportunity to wear several hats, and you should be comfortable learning new things and taking on new responsibilities. You’ll spearhead strategic initiatives across payments-as-a-service, processor relationships, funding flows, boarding and settlement. You won’t hesitate to roll up your sleeves and do the work to turn your concepts into reality.

Duties and Responsibilities

Product Strategy & Lifecycle

• Own the product lifecycle for Neumo’s payments capabilities from market research through product definition, roadmap planning, delivery, and go-to-market strategy.
• Develop the long-term product vision for payments and connect it with near-term planning to align resources, balancing immediate client needs with long-term product evolution.
• Prioritize the payments product roadmap based on both quantitative and qualitative data, and support your decisions to internal and external stakeholders.

Payments Domain & Partnerships

• Achieve a clear understanding of the costs of your solution and the pricing opportunities and levers available in the market, including cross-sell and adjacent markets.
• Drive a partnership ecosystem to maximize revenue with channel and strategic partner market leaders, including processor relationships, funding flows, boarding, and settlement.
• Become fluently familiar with the needs of your market, clients, and end users by staying on top of market research and getting into the field for first-hand experience.

Cross-Functional Leadership

• Serve as the central point of contact between multiple groups (e.g., sales, client success, implementations, and engineering) and collaborate to resolve conflicting interests to move the product forward.
• Gather, define, and communicate feature requirements by writing high-quality initiatives and epics (and user stories as required) in partnership with engineering, architecture, and design.
• Work directly with UX to build user research on early prototypes of design to determine the right way to deliver solutions; engage with community and user groups on ideation.
• Communicate and support readiness activities across the company for launch.
• Serve as a product evangelist, effectively representing the achievements of the product, the sales team, and the opportunity ahead.
• Perform other duties as assigned.

Education and Experience

• Bachelor’s degree or equivalent work experience.
• 3+ years of experience in product management (B2B software experience preferred).
• 2+ years of experience being technical or technically conversant working with platform technologies and platform teams that are dependent on vertically integrated products.
• Required experience with platform services in a SaaS and SaaS-adjacent model.
• Required experience with payments as a service at scale, including processor relationships, funding flows, boarding, and settlement.
• Desired experience working with PCI compliance.
• Demonstrated experience in building business cases, understanding cost and pricing structures a plus.
• Experience using AI-powered productivity and analysis tools (e.g., Microsoft Copilot, Claude, Rovo, or similar) to support research, documentation, and day-to-day product work is a must.
• Experience in government technology at the state and local level highly preferred.

Knowledge, Skills and Abilities

• Proven track record of shipping software products that deliver business results.
• Demonstrated ability to develop deep customer empathy and articulate customer problems.
• Excellent communication skills (both written and verbal) with the ability to explain complex information in a simple and accurate manner.
• Process, problem-solving, strategic, and continuous improvement mindset.
• Demonstrated success leading cross-functional teams and working collaboratively with stakeholders.
• Ability to influence without direct management authority.
• Ability to thrive in a fast-paced, entrepreneurial environment.
• Experience using tools like JIRA, Figma, and Microsoft 365 Suite.
• Willingness to travel up to 40%.

Work Environment

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer.

Physical Demands

• Must be able to remain in a stationary position for most of the day.
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine.
• This position needs to occasionally move about inside the office.
• The person in this position frequently communicates via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.