Senior Product Manager - Pay In Experience

Description

Join Zepz: Breaking Down Borders, Together

Our Meaningful Mission
At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.Zepz is the power behind WorldRemit and Sendwave,  driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.

Who You'll Be Joining
We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and  Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

Our Core Commitments — What We Live By
Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:

Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

Perks of Joining Our Team
We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performanceOur remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave, great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel

About the role
As a Senior Product Manager at Zepz, you will lead the strategy and execution for customer funding solutions across WorldRemit and Sendwave. Your primary goals will be to minimize payment processing and acquiring costs, deliver the best funding experience for immigrants sending money internationally, launch new pay-in methods across multiple markets, and drive the replatforming of legacy systems onto our target-state pay-in platform.

You'll work closely with engineering, design, finance, compliance, and commercial teams — managing several parallel workstreams across a distributed, cross-functional organization. We move fast with high stability, so you'll need to be comfortable making progress with incomplete or imperfect information.

Reporting to the Director of Product, Payments, you will:

• Own and maintain the product roadmap for customer funding experiences across Sendwave and WorldRemit
• Identify, evaluate, and launch new pay-in methods across all Zepz send markets
• Take end-to-end ownership of pay-in performance, reliability, cost, and customer experience
• Lead the migration from legacy pay-in platforms to our target architecture
• Monitor market trends, competitor activity, and emerging payment technologies to inform product decisions
• Ensure compliance with international financial regulations and scheme requirements
• Use customer data and feedback to drive continuous improvement in conversion, reliability, and experience

What we’re looking for from you

• Proven product management experience in fintech or payments, with in-depth knowledge of the global pay-in landscape: payment processing, acquirers, and PSPs
• A track record of shipping high-quality checkout or payment flows, with measurable impact on conversion, success rates, or cost
• Data-savviness coupled with an inquisitive and investigative nature. You have a technical background and a broad set of analytics skills. You are driven by curiosity and are not afraid to learn or use new tools, write SQL, dig through tickets, dig into some code, or do whatever else it takes for you to frame questions and get data quickly so you and your teams can better understand a problem and prioritize solutions
• Comfort working asynchronously in a remote team environment. The broader Payments team and Zepz team spans a multitude of time zones
• Clear communication skills — you'll be making complex tradeoffs about what's best for our users and our business thoughtfully and collaboratively

Bonus point if you have

• A degree (or equivalent experience) in a quantitative or technical field such as statistics, economics, engineering, or computer science
• Familiarity with regulatory requirements in international payments
• Creativity, flexibility, and the ability to handle ambiguity gracefully
• Experience using AI tools in your day-to-day workflow

AI Literacy & Tools
As Zepz continues to build AI into how we work, we expect everyone to engage with it as a core part of their role. For this position we are looking for:

• A genuine curiosity about AI and how it can be applied in your area of work — from accelerating analysis and insight generation, to improving how we design and deliver processes and communications.
• Practical experience using AI tools in a professional context — whether to connect information, draft content, build frameworks, or create insights from data. We want people who actively use AI to increase productivity, not those who are waiting to be told to.
• Strong AI literacy — an understanding of what AI assistants can and cannot do, how to prompt effectively, and how to critically evaluate AI-generated output before using it.
• Awareness of the ethical considerations and responsible use of AI in the workplace, particularly in the context of sensitive data, customer experience, and compliance.
• Prior experience using Claude (Anthropic) is a nice-to-have but not essential — what matters most is that you are genuinely engaged with AI as a tool, comfortable experimenting, and eager to share what works with your wider team

If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.

Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.

Ready to Apply? Let’s Go.