Our client is a private equity–backed company composed of 20+ brands that provide online printing services and marketing materials for small and medium-sized businesses. They have an incredible culture with flexible working hours, a rockstar leadership team, and an all-hands-on-deck philosophy with an emphasis on teamwork. They are looking for a Senior Product Manager, eCommerce Purchasing Experience, to lead the roadmap and execution of initiatives that improve the online purchasing journey and drive measurable business results. This hands-on role owns product configuration, cart, checkout, and payment experiences across the company's portfolio of eCommerce sites, translating customer and business needs into clear requirements and partnering closely with UX, engineering, quality assurance, marketing, content, and operations to deliver high-impact improvements. The ideal candidate brings strong product instincts, a data-driven mindset, and a bias toward ownership and execution.
This is a remote role, and candidates may be located anywhere in the United States (slight preference for West Coast-based candidates).
Responsibilities: - Own and continuously improve the eCommerce purchasing experience across the company's portfolio of brands; driving enhancements to product configuration, pricing presentation, cart, checkout, and payment flows - Identify friction points across the purchasing journey, defining solutions to improve conversion - Define and manage the roadmap for the purchasing experience, translating business goals and customer feedback into clear requirements - Build business cases, user stories, and success metrics to guide prioritization of product initiatives - Lead conversion rate optimization via A/B testing, checkout funnel experimentation, etc. - Analyze customer behavior and funnel performance to uncover abandonment trends and improvement opportunities - Partner with engineering and QA to improve the performance, reliability, and scalability of the purchasing platform - Collaborate with operations teams to support product launches, pricing updates, and promotional rollouts - Track key purchasing and conversion metrics, and communicate insights and recommendations to leadership - Drive cross-functional alignment with engineering, UX, marketing, and digital media teams
Qualifications: - 7-10+ years of product management experience, with at least 3 years managing eCommerce products or customer-facing digital experiences - Proven track record optimizing purchasing experiences, especially configuration, cart, checkout, and payment flows - Hands-on experience with conversion optimization, experimentation, and A/B testing - Proficiency in analytics platforms: Google Analytics, Adobe Analytics, Heap, Mixpanel, etc. - Experience partnering with UX, engineering, QA, marketing, and operations teams - Strong analytical skills with the ability to translate data into actionable product decisions - Excellent communication and stakeholder management skills - Experience building business cases and prioritizing initiatives based on customer and business impact - Multi-brand eCommerce experience and/or an MBA are a big plus - Exposure to manufacturing processes is helpful, but not required
Compensation: Targeting a base salary of $140-$160k, DOE