Senior Product Manager

The Opportunity

We’re hiring a Senior Product Manager to own customer-facing product areas that shape how 1,100+ customers use our platform daily. You’ll lead features like our portal, reporting tools, tax & compliance workflows, and data validation systems, supporting billions in loan volume.

You’ll join a growing Product team, partnering closely with the CPO to drive strategy and roadmap. Our customers range from private lenders to fund managers, municipalities, and non-profits, giving you exposure to diverse use cases at scale. This role offers strong ownership for a senior IC ready for strategic work, with clear growth into management for high performers.

What You'll Own

Strategic Product Ownership:

• Own the full product lifecycle end–to–end: Lead ideation, discovery, validation, delivery, launch, measurement, and iteration of strategic product features.

• Mentor and guide product team members in best practices and strategic thinking (player-coach).

• Drive prioritization. Balance customer requests, strategic initiatives, and technical debt

• Define and track success metrics tied to retention, adoption, and revenue impact

• Make tough trade-off decisions on what to build, what to defer, and what to kill

Cross-Functional Partnership:

• Partner with Customer Success and Support to understand pain points, churn drivers, and adoption barriers

• Collaborate with Sales to identify competitive gaps and revenue opportunities

• Coordinate with Engineering on technical approach, capacity planning, and delivery

• Drive go-to-market efforts with marketing for major features

Execution Excellence:

• Transform customer feedback and business needs into clear product requirements

• Own your backlog: prioritize based on customer impact, business value, and feasibility

• Drive features from discovery through launch, ensuring quality and adoption

• Balance new feature development with operational stability and technical debt

Customer & Market Focus:

• Develop deep expertise in loan servicing operations and customer workflows

• Conduct customer research and discovery to validate problem/solution fit

• Build relationships with strategic customers to gather feedback and validate direction

• Translate diverse customer needs into scalable product solutions

What You Bring

Required

• 5-8 years product management experience in B2B SaaS, with a proven track record of owning complete feature lifecycles.
• Demonstrated ability to lead discovery, validation, delivery, and iteration — with measurable outcomes.
• Strong analytical orientation with experience defining and tracking meaningful product metrics.
• Skilled at mentoring and influencing others without direct reporting structure.
• Excellent stakeholder management and cross-functional leadership.
• Customer-centric mindset with a bias toward strategic thinking and execution excellence.
• Technical aptitude. You can work effectively with engineering on complex systems and technical decisions.

Preferred

• Experience in fintech, financial services, or highly regulated industries
• Domain knowledge in lending, loan servicing, or financial operations
• Experience with customer-facing products, portals, or self-service platforms
• Track record of driving measurable impact on customer retention, NPS, or product adoption
• Experience working with reporting, data exports, or compliance-sensitive features

Benefits & Perks

• Competitive compensation (Base: $120,000 - $140,000) + Bonus
• Comprehensive health coverage (medical, dental, vision)
• 401(k) matching
• Wellness programs
• Professional development
• Employee recognition programs
• Team building & on-site amenities

Life at TMO,

TMO pairs 45+ years of category leadership with a culture that's still hands-on and collaborative. Ideas flow freely, every team member has a voice, and we have fun while we build.

Our Values: DRIVE

• Data-Driven: numbers over opinions.
• Respect: high on empathy, low on ego.
• Initiative & Agency: don't wait to be told.
• Value to Customers: create value for them above all else.
• Evolve: progress over perfection.