Sales Engineer / Product Manager

RTC Communications is a high-performing, fast-paced telecommunications organization with a 75-year history looking for a highly energetic individual to fill the multi-faceted position of Sales Engineer / Product Manager.  This role bridges the gap between complex technical solutions, pre-sales initiatives, and customer needs.  Our ideal candidate would assess varying customer networks and develop solutions to meet customer requirements.  You will research the newest products, services, help set pricing, and work with sales representatives to prepare proposals. You serve as a key resource between departments to provide a smooth installation of the services and products purchased.  You will work in a team environment, with minimal supervision, managing multiple projects with positive results. You will be a positive and productive member of an existing and well-established organization, located in heart of the Midwest!

RTC Communications, headquartered in Montgomery, Indiana, is a Certified Gigabit and Smart Rural Community Provider paving the communication way in Southern Indiana. Since 1949, RTC's focus has been on serving the internet, entertainment, voice, and business service needs of the customers in areas of Southwest Indiana. The company leverages over 75 years of knowledge, intelligence, and expertise to deploy fiber optic and advanced services. RTC customers have access to Intelecyn Speed, our world-class broadband internet riding on the latest optical Fiber to the home (FTTH) network, which can reach up to 5-gigabit speeds. Additionally, RTC provides business internet and communications solutions as well as state-of-the-art security systems. 

Someplace along the way, it is assumed that the typical employee will have 10, 20, or even more jobs during their lifetime. At RTC Communications, we defy conventional wisdom and have team members with over decades of service. Why? Because they are fulfilled, not just economically but also emotionally. Each person can truly see how what they do contributes to the company's success and the happiness of our customers. When you can draw the line between what you do and the customer, it is bound to be a positive equation that can create a great moment for you and the company. At RTC, innovation, ingenuity, and integrity intersect with tradition . . . where you can enjoy the security of a great retirement program along with the peace of mind from a healthcare plan that is second to none in our area. 

Successful candidates in this domain must possess a blend of technical expertise and sales acumen, enabling them to effectively communicate the value of products and services to potential customers.  The variety within this position reflects the diverse responsibilities and specializations that the candidate will be required to undertake.  This role carries a dual expectation with its own set of goals and contributions to the success of the business.

RTC Communications operates with a mission to "Seek, Serve, Smile."  As a team member of RTC Communications, you are able to provide the world's most-up-to-date technology and work with technologically advanced companies to provide a telecommunication system to our current and future customers.

We are seeking an experienced and dynamic Sales Engineer Manager who possesses an in-depth knowledge of our company's products and services and understands the technological solutions successful businesses are seeking.  The candidate should be able to relate this knowledge in a way that is understandable to non-technical customers.  You should be driven to achieve your goals and should have excellent sales and customer service skills.

Key Responsibilities:

• Work with a commercial sales team, fostering a collaborative and high-performance culture.
• Allocate resources effectively to ensure timely delivery of projects and solutions.
• Set and achieve  goals and quotas.
• Train other members of the sales team on the technical aspects of the company's products and services.
• Identify products and areas for improvement and communicate possible solutions to upper management.

Solutions Development

• Oversee the design, development, and implementation of technical solutions that address customer needs and business objectives.
• Collaborate with cross-functional teams to define solution requirements and ensure alignment with product roadmap.
• Stay current with industry trends, emerging technologies, and best practices to drive continuous improvement and innovation in solution development.

Customer Engagement

• Prepare and develop technical presentations to explain our company's products and services to customers.
• Discuss equipment needs and system requirements with customers and engineers.
• Serve as a technical advisor and point of contact for key customers, providing expert guidance and support throughout the solution lifecycle.

Collaboration & Communication

• Collaborate with sales teams to understand customer requirements and provide sales support and solutions.
• Oversee multiple projects simultaneously, ensuring they are completed on time, within scope, and within budget.
• Develop and maintain detailed project plans, including timelines, resource allocation, and risk management strategies.

Sales Support

• Solicit and log customer feedback and evaluate the data to create new sales and marketing strategies to target customers.
• Provide customer product support and identify upsell and cross-sell opportunities.

Sales Engineer Requirements:

• Experience in computer science, engineering, or related field
• Experience in sales and technology fields
• Cloud-based telephony experience
• Strong communication, interpersonal, customer service, and sales skills
• The ability to relate technical information to non-technical customers
• Excellent technical and problem-solving skills
• Strong leadership and teamwork skills
• Willingness to continue your sales and engineering education
• CCNA, CCNP, CCNIE certifications are a plus

A bachelor’s degree in computer science, engineering, marketing or related field is preferred, plus a minimum of 5 years of prior sales engineering and sales management in the telecommunications industry.

The compensation package for a well-qualified candidate includes a generous base salary, performance bonuses, plus outstanding health benefits that include health, dental and vision, along with an outstanding 401k company match.  We also offer employer paid life insurance, long-term disability, and short-term disability!