Program Manager

The Program Manager will oversee the successful delivery of the project. This role will focus on stakeholder engagement, requirements gathering, and strategic decision-making to ensure our client adopts a solution that effectively addresses user needs. The ideal candidate will possess strong communication, problem-solving, and leadership skills, along with the ability to navigate complex organizational dynamics. Ensure all objectives are met within the defined timelines, on budget, and quality standards.

• Guide clients through the assessment of current systems, identifying areas for improvement to better support end-users and address operational challenges.
• Assist clients in the selection, planning, and implementation of new systems, ensuring minimal disruption and a smooth transition.
• Facilitate requirements gathering and documentation to ensure future system procurement aligns with organizational objectives.
• Collaborate closely with client leadership and key stakeholders to ensure strategic alignment and informed decision-making throughout the project lifecycle.
• Build and maintain strong, trust-based relationships with clients and third-party service providers to support transparent communication and accountability.
• Conduct engagement sessions to identify pain points and gather functional and technical requirements for system enhancements.
• Analyze system changes to assess their impact on performance, compliance, usability, and organizational readiness.
• Guide clients through the evaluation, selection, and implementation of new systems, ensuring minimal disruption and successful adoption.
• Ensure compliance with established project governance frameworks, regulatory standards, and internal quality controls.
• Lead stakeholder discussions to surface pain points and define clear, actionable requirements for system improvements or new solutions.
• Collaborate with cross-functional teams to manage service delivery, ensuring that all project milestones, budgets, and timelines are met effectively and efficiently.
• Contribute to the development of a sustainable Quality Assurance (QA) strategy for long-term system performance monitoring and improvement.
• Navigate complex organizational dynamics and resolve challenges through strong communication, diplomacy, and problem-solving skills to maintain project momentum and stakeholder alignment.