Product Owner (Jacksonville)

POSITION OVERVIEW

Fidelity National Financial (FNF) is seeking a Product Owner in our Corporate IT division to support the Claims Management System (CMS). The primary responsibility of the Product Owner (PO) is to develop requirements into stories and prioritize the team backlog to streamline the execution of product/project priorities. The PO has a significant role in quality and is the only team member empowered to accept stories as done. The role has significant relationships and responsibilities outside the scrum team, including working with product management teams on product roadmaps and coordinating with development to maintain the technical integrity of the team’s areas of ownership.

LOCATION

• This is a hybrid role out of our Jacksonville, FL office.

DUTIES & RESPONSIBILITIES

• Maintain vision and clarity for your product area(s) as it relates to the overall product vision and mission.
• Ensure the right feature for the product and/or integration is developed based on your understanding of the customer’s needs/wants.
• Build a deep understanding of all your products and/or integrations and how they interact with the overall solution.
• Be able to demo any feature of any product and/or integrations to key stakeholders and or customers if needed.
• Research and understand the needs of your target customer base.
• Organize calls and other interactions with your customers to identify needs and problems as well as to validate feature requirements and initial designs.
• Identify, maintain, improve, and prioritize product backlog items for each product integration.
• Recommend when a feature or set of features is ready to ship, with a bias toward frequent delivery.
• Understand and use core Agile concepts for authoring good stories and for splitting large stories.
• Facilitate user story mapping exercises with your team when starting new features or quarterly planning.
• Collaborate with customer-facing teams to understand the impact of defects and prioritize to ensure product quality and customer satisfaction.
• Consistently reinforce product vision, customer goals, and the “why” to your team.
• Embody and reinforce an Agile mindset on your team by holding yourself and others accountable to maintaining Agile methodologies. Call out inefficiencies, provide constructive feedback, and actively collaborate with all team members.
• Work with the product manager to ensure clear visibility in the work of the team.
• Attend all team-related events and ceremonies including but not limited to stand-up, backlog refinements, mid-sprint reviews, planning, sprint reviews, roadmap forecast and health check meetings.

MINIMUM REQUIREMENTS

• Requires 3+ years’ experience as a Business Analyst or a Product Owner OR 3+ years’ experience in the title and escrow industry.
• Experience with writing acceptance criteria (both high-level description and BDD behavior).
• Proficiency with Agile methodologies and participation in daily scrum and sprint planning meetings.
• Proficient with sprint management tools such as DevOps or Jira.
• Excellent project management skills to balance the demands and needs of several different product integrations.
• Ability to multi-task, meet deadlines, and work in a demanding environment.
• Must be able to quickly learn, gather, and demonstrate a thorough understanding of customer requirements for new product integrations.
• Must be an analytical person, meticulous, highly organized, and results driven.
• Excellent communication (verbal and written).

PREFERRED EXPERIENCE

• Title and/or escrow industry experience.
• Trust accounting and/or accounting experience.