Product Owner

Company Description:

eHealth Technologies is a leading healthcare technology company that advances the delivery of life-altering care. Since 2006, we have decreased time to treatment for millions of patients and are trusted by the top healthcare systems, HIEs, and CROs throughout the United States.

Our advanced technology and compassionate team expedites the collection, organization, and delivery of medical records, images, and pathology materials so that care teams have exactly what they need, where they need it, to get their patients back on the road to recovery as quickly as possible.

Our team takes great pride in working behind the scenes for 70% of the top hospitals to help hundreds of thousands of patients every year.

Career Opportunity Description:

The Product Owner at eHealth Technologies operates as the CEO of the products they are assigned. They carry end-to-end accountability for the success of those products — not just for the delivery of features, but for the outcomes those products produce in the market, the experience customers have with them, and the commercial results they generate for the business. Where the product succeeds, the Product Owner is the person responsible; where it falls short, the Product Owner is the person who owns the gap and drives the fix.

This role requires a whole product mindset. The software itself — the generic product — is only one component of what customers actually buy and adopt. The Product Owner is responsible for ensuring the whole product is in place: the core technology together with everything customers need to realize value from it, including documentation, training, onboarding, customer support readiness, sales enablement, implementation services, integrations, security and compliance posture, partner and vendor coordination, pricing and packaging, and the internal operational processes that surround delivery. When a gap in the whole product would undermine adoption, retention, or outcomes, the Product Owner is accountable for surfacing it and driving it to resolution — even when the work sits outside the engineering team.

Acting as the voice of the customer and the steward of business value, this individual owns and prioritizes the product backlog, defines acceptance criteria, and drives alignment between stakeholders and development teams. In parallel, they manage sprint cadences, timelines, risks, and stakeholder communication to ensure high-quality, on-time delivery. They are accountable both for the right product being built and for the right conditions being in place around it for that product to succeed once delivered.

This role is highly collaborative and customer-facing, requiring strong communication, organization, follow-through, and the executive judgment to make trade-offs across competing demands. The ideal candidate thrives in a fast-paced, team-oriented environment, balances strategic thinking with operational rigor, and embodies a servant leadership mindset aligned with company values.

Primary Responsibilities 

Product Ownership & Strategy

1. Operate as the CEO of assigned products, with end-to-end accountability for delivery, adoption, customer outcomes, satisfaction, and commercial performance
2. Own and communicate a clear product vision aligned to overall product strategy, in partnership with Product Management
3. Define, prioritize, and maintain the product backlog based on customer value, business value, risk, and technical dependencies
4. Translate business needs into clear, testable user stories with acceptance criteria
5. Make informed prioritization and scope trade-offs to maximize value within time and budget constraints
6. Define MVP scope and success criteria for each product increment

Whole Product Ownership

1. Apply a whole-product mindset, ensuring all required elements for customer success (e.g., documentation, onboarding, support, sales enablement, integrations, compliance, pricing/packaging) are delivered and continuously improved
2. Define “done” at the whole-product level, ensuring releases are customer-ready—not just code complete
3. Identify and resolve gaps in the whole product that could impact adoption, outcomes, or customer experience
4. Coordinate cross-functional readiness across engineering, UX, customer success, support, sales, marketing, operations, and partners
5. Own product-level outcomes including adoption, activation, retention, customer satisfaction, and revenue contribution

Delivery & Execution

1. Lead planning and execution of product delivery, including sprint ceremonies (planning, grooming, reviews, retrospectives)
2. Develop and manage product plans, timelines, and delivery milestones in collaboration with development teams  
3. Manage scope, risks, dependencies, and delivery commitments, including maintaining RAID logs as needed
4. Track and manage delivery metrics (e.g., velocity, capacity, timelines) to ensure predictability and performance
5. Coordinate release planning, go-live readiness, and change management across all stakeholders

Customer & Market Insight

1. Gather and incorporate customer feedback, user research, and usability testing into product decisions
2. Stay informed on market trends and competitor offerings, translating insights into prioritization and product direction
3. Partner with Customer Success and Support to capture in-life product feedback and drive continuous improvement

Stakeholder & Cross-functional Leadership

1. Act as the primary liaison between business stakeholders and technical teams
2. Build strong cross-functional relationships and align teams around product priorities and delivery goals
3. Facilitate stakeholder communication, including demos, sprint reviews, and regular product updates
4. Translate technical concepts into business language and vice versa for effective decision-making

Performance & Reporting

1. Define and track product success metrics focused on outcomes (not just outputs)
2. Maintain transparent reporting on product status, delivery progress, risks, and whole-product readiness
3. Provide concise, executive-ready updates to stakeholders and leadership

General

1. Perform additional duties as required

Management reporting: 

Monitors progression of workload activities daily and reports on an as needed basis. Escalates issues immediately to Vice President of Product Development, Technology, and Information Security as needed. 

Information Privacy and Security 

In an effort to safeguard the information privacy and security of all covered information Employee shall also be responsible for:   

1. Following eHealth Technologies’ information privacy and security policies, procedures, standard operating procedures, appendices, attachments, etc. 

2. Accessing, using, and disclosing only the minimum necessary covered information that is needed for job responsibilities, or otherwise allowed by law. 

3. Safeguarding the confidentiality, integrity, and availability of covered information at all times, whether or not on duty. 

Knowledge and Skill Requirements

Required Qualifications

• Bachelor's degree in Business, Computer Science, Information Technology, or a related field

• 5+ years of experience as a Product Owner, Product Manager, Project Manager, Business Analyst, or a combination of these roles

• Demonstrated experience operating with end-to-end ownership of a product or product area — accountable for outcomes in market, not just feature delivery

• Proven experience owning and managing a product backlog end-to-end, from discovery through delivery and retrospective

• Hands-on experience leading Agile ceremonies (Scrum or Kanban), including sprint planning, backlog grooming, reviews, and retrospectives

• Strong understanding of Agile methodologies, particularly Scrum

Core Skills & Capabilities

• Executive ownership mindset — comfort operating as the accountable "CEO" of a product, including the judgment to make trade-offs across competing demands and the resolve to drive outcomes across teams the Product Owner does not directly manage

• Whole product thinking — ability to see beyond features into everything customers need to adopt and realize value (documentation, training, support, services, integrations, pricing, partners) and to coordinate those elements into a coherent release

• Strong business presence with the ability to lead projects and influence stakeholders at all levels

• Excellent written and verbal communication skills, with the ability to translate between technical and non-technical audiences

• Ability to write clear, concise user stories, acceptance criteria, and status updates

• Demonstrated ability to manage competing priorities and make sound prioritization decisions based on business value

• Comfortable working in fast-paced, cross-functional environments with evolving priorities and ambiguity

• Proven ability to manage product scope, timelines, and delivery commitments

• Strong analytical, problem-solving, and decision-making skills with attention to detail

• Ability to interpret customer feedback and translate it into actionable product requirements

• Experience collaborating closely with engineering, UX/design, customer success, support, sales, marketing, and business stakeholders

• Track record of delivering high-quality products on time and meeting business objectives in market

Technical & Tools Experience

• Experience with Agile tools such as Jira, Confluence, Azure DevOps, Linear, or equivalent

• Proficiency in project planning and tracking tools 

• Working knowledge of software development processes and technical concepts

• Familiarity with product analytics tools (e.g., Amplitude, Mixpanel, Looker) preferred

Product & Delivery Expertise

• Experience with backlog prioritization techniques (e.g., MoSCoW, WSJF, RICE)

• Ability to define and track product and delivery metrics (e.g., velocity, capacity, adoption, retention, customer satisfaction, success metrics)

• Experience managing dependencies, risks, and multi-team delivery efforts

• Exposure to user research, usability testing, and UX design principles

• Experience aligning delivery execution with broader product strategy

• Experience coordinating non-engineering whole-product elements such as documentation, enablement, support readiness, and go-to-market launch activities

Preferred Qualifications

• Agile certifications such as CSPO, CSM, SAFe PO/PM, or PMI-ACP

• Project management certification (PMP, CAPM, or equivalent)

• Experience in scaled Agile environments (SAFe, LeSS, Spotify model)

• Experience managing multi-team programs or large-scale releases

• Familiarity with OKR-based planning and quarterly business reviews

• Experience in the U.S. healthcare industry

• Experience with data-driven decision-making and product metrics

Key Relationships

1. Directly supervised by the Vice President of Product Development, Technology, and Information Security, with a dotted-line relationship to the CEO

2. Interacts regularly with eHealth Technologies staff, customers, vendors, and community businesses

Essential Functions

1. Physical Requirements: Extended periods of time typing, data entry, sitting, reading, writing. Lifting up to 20 lbs.

2. Mental Requirements include General, Visual, and Numerical Intelligence. Analytical skills.

3. Work requires willingness to occasionally work a flexible schedule.

4. As eHealth Technologies' workforce is currently working in a hybrid model, when teleworking remotely from home, it is a requirement of the position that employees have the following minimum requirements available: 

a. A private workspace that meets the requirements of the Teleworking Security (HITRUST-21) Policy 

b. A home internet network that meets the requirements of the Teleworking Security (HITRUST-21) Policy, including: 

i. A router that achieves minimum speeds of 100 Mbps download and 10 Mbps upload, or any higher speed required for the work to be produced contingent upon role 

ii. The router should be updated regularly with the latest firmware, or replaced if router speeds are not within the minimum specifications above