Product Manager - Tech-forward Medicare Experience and Operations Platform

About Us

Silvur is modernizing what retirement decision-making in America looks like. We partner with financial institutions to deliver world-class tools and educational resources to their account holders—including personalized content, calculators, and connections to healthcare and financial services—to support the critical decisions their members make in their 50s, 60s, and through retirement.

Our white-labeled online platform is available to millions of credit union members and has been named to the Forbes Fintech 50 Most Innovative Companies. We’ve been featured in The New York Times, Fortune, CNBC, and Yahoo! Finance, and are backed by leading VCs like Anthemis and strategic investors including Curql, Reseda Group, Idaho Central Credit Union, Maps, WESECU, and Mission Federal Credit Union.

We believe health and wealth are inseparable in retirement—and we’re reimagining how credit union members are educated and supported during their Medicare journey. The introduction of our full-service, concierge Medicare agency, Silvur Insurance, in 2024 allows us to extend our services to provide members with much-needed one-on-one guidance led by licensed insurance agents. Our education-first model ensures trust, clarity, and personalized care.

About the Role

Silvur Technology Services is seeking a Product Manager to lead a tech-forward Medicare experience and operations project. This role is responsible for the strategy, roadmap, and execution for the experiences and tools that support both licensed insurance agents as well as retirees navigating Medicare and their health care options.

As a Product Manager at Silvur, you’ll collaborate directly with the Head of Product and Engineering, iterating on product and process to create increasingly robust experience. Discover new areas of product growth in a rapidly growing organization while creating digital experiences that help credit union members navigate their health care options.

Responsibilities

• Define product vision, success metrics, and prioritized roadmaps for agent-facing and consumer-facing Medicare products
• Partner with stakeholders across Operations, Compliance, Engineering, and Design to identify needs and translate them into clear product requirements
• Lead discovery, user research, and workflow analysis to optimize agent efficiency and deliver a high-quality enrollment experience
• Drive iterative product development, ensuring features are delivered on time and with measurable impact
• Monitor product performance, analyze data, and refine solutions to improve conversion, customer satisfaction, and operational outcomes
• Ensure products meet Medicare regulatory requirements and internal compliance standards

• 5+ years of experience discovering and delivering customer-facing digital products, ideally in health insurance or Medicare environments
• Proven ability to define strategy, manage roadmaps, and work hands-on with engineering
• Strong analytical skills and comfort interpreting complex datasets
• Excellent communication and collaboration skills across technical and non-technical staff
• Experience with user research, process optimization, or workflow tools
• Deep empathy for the mission of helping people navigate health care in retirement
• An ability to defend design details in the creation of a people-friendly digital experience
• Familiarity with creating with mobile-first web-based solutions
• Strong communication skills, with a clear ability to express ideas in writing as well as comfort in presentations to advocate for your solutions.

You will be an employee of Silvur Technology Services. Employees receive a total compensation package including salary, options, health benefits (healthcare, vision, and dental), paid time off + holidays, and 401k with employer contribution. You may choose the technology you need to help you excel in your role. You will work in a flexible environment with an impact-driven, high-growth team that is changing the future of retirement healthcare. 

Base Salary: $150,000 - $175,000 per year, depending upon experience.

Silvur Technology Services is an equal opportunity employer. We’re committed to building a team that reflects the diverse communities we serve and creating a workplace where everyone feels valued and included.