Who we are
Otter is building the digital infrastructure for better food. Restaurants today face a world where off-premise demand is growing faster than the tools built to support it. We help operators simplify complexity, grow their business, and deliver great experiences to every guest – wherever they are.
Our platform empowers food businesses of all sizes, from local heroes to regional chains and global enterprises. With Otter, restaurants can focus on what they do best: serving delicious food to their customers. And as they thrive, we’re helping make better food more accessible, reliable, and affordable for everyone.
What you’ll do
As Product Manager for the Money Platform team, you’ll own the financial "source of truth" for Otter. You will build the infrastructure that handles every dollar from the moment a diner pays until it hits an operator’s bank account. You will:
- Architect money movement: Lead the strategy for our core payment and payout rails, ensuring high reliability across complex, multi-entity transactions and global processor integrations
- Scale the revenue engine: Own the Billing and Invoicing platforms, building a flexible "Product Catalog" and automated billing flows that ensure we collect payments while maintaining transparency for our partners
- Automate financial integrity: Build the "connective tissue" between our product and accounting, developing automated Financial Reconciliation and 1099 Tax tools that eliminate manual ops and ensure high accuracy
- Modernize processor onboarding: Design seamless onboarding workflows for new payment processors, reducing the friction for operators to start accepting payments and accelerating their time-to-value
- Defend the platform: Lead Fraud and Risk initiatives, deploying smart detection layers that protect Otter’s bottom line without introducing friction for legitimate customers
- Partner with "Money" Stakeholders: Act as the technical bridge between Engineering, Finance, and Customer Success to build "Embedded Finance" features that turn payments from a utility into a competitive advantage.
What we’re looking for
- 5+ years of product management experience, with a deep focus on Fintech, Payments, or complex Billing/ERP systems
- Deep technical fluency in payment APIs, ledger systems, reconciliation logic, and the nuances of global payment processing
- Operational mindset: You don’t just build features; you build systems that reduce manual overhead and scale through automation
- Proven scale: Experience shipping platform services that support thousands of merchants and handle high-volume transaction data without breaking
- Data & logic driven: High proficiency in SQL and a strong grasp of ledger-based accounting logic; you’re comfortable diving into database schemas to troubleshoot a reconciliation gap
- Exceptional stakeholder management skills; you can translate technical architectural needs to the CFO and financial requirements to the Engineering team with equal ease
Why join us
- Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone.
- Industry transformation: You’ll be part of a team redefining how restaurants run both online and offline.
- Impact at scale: What you build will directly power thousands of restaurants and millions of diners.
- Collaborative environment: You’ll work closely with talented colleagues across teams, with the support and guidance to grow your career.
What else you need to know
This role is based in our NYC office. We believe the best ideas and fastest progress happen when we’re together, so this is an in-office role five days a week.
The base salary range for this role is $195,000 - 246,000 per year.
Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.
Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.
Benefits Summary (USA Full-Time Exempt Employees):
- Medical, dental, and vision insurance (multiple plans, incl. HSA options).
- Company-paid life and disability insurance (short- and long-term).
- Voluntary insurance: accident, critical illness, hospital indemnity.
- Optional supplemental life insurance for self, spouse, and children.
- Pet insurance discount.
- 401(k).
- Time Off policies:
- Discretionary vacation days
- 8 paid holidays per year
- Paid sick time
- Paid Bereavement leave
- Paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Benefits are subject to change at the company's discretion.
CSS accepts applications on an ongoing basis.
Ready to join us as we serve those who serve others?
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