Product Manager - Back Office (Elements)

POSITION OVERVIEW
We are seeking a highly motivated and detail-oriented Product Manager to join our Elements product team, focusing on Back Office systems. This role will work closely with the VP of Product and cross-functional stakeholders to enhance the financial, customer, and operational capabilities of the Routeware Elements platform. The ideal candidate brings a strong blend of analytical thinking, business process understanding, and technical fluency to help shape the future of municipal and private waste industry software.

This is a critical role designed to drive execution and innovation in billing, invoicing, payments, reporting, and service delivery workflows.

RESPONSIBILITIES & DUTIES

• Back Office Product Ownership: Own and evolve features across billing, invoicing, adjustments, payment processing, and reporting modules within the Elements platform. 

• Collaborative Roadmap Execution: Partner with the VP of Product to execute on a strategic roadmap informed by customer needs, market trends, and internal initiatives. 

• Requirements Gathering & Definition: Translate high-level business problems into clear product requirements and user stories, ensuring they are well-scoped, technically feasible, and prioritized for development. 

• Cross-Functional Leadership: Collaborate with engineering, QA, support, implementation, and customer success teams to ensure timely and high-quality delivery. 

• Voice of the Customer: Conduct customer interviews, user research, and support feedback loops to continuously improve usability and value of the platform. 

• Quality & Readiness: Partner with QA and Tech Ops to support feature validation and troubleshoot escalated issues with a focus on root cause and long-term resolution. 

• Documentation & Knowledge Sharing: Contribute to internal and external product documentation, support training efforts, and help scale product knowledge across teams. 

QUALIFICATIONS

• 3–5 years of product management experience, ideally in SaaS, ERP, or back-office systems 

• Strong understanding of billing, payments, customer management, or financial workflows 

• Experience with agile product development and tools like Jira, Confluence, and Figma 

• Demonstrated ability to write clear, actionable requirements and collaborate across technical and non-technical teams 

• Excellent communication, organization, and prioritization skills 

• Self-motivated, adaptable, and eager to solve complex workflow problems 

• Familiarity with SQL, APIs, or reporting tools like Sigma is a plus 

• Experience in municipal services, logistics, or waste industry software is a bonus 

BENEFITS

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
• Paid parental leave
• Medical and Dependent FSA
• 401K match
• Unlimited PTO
• Ten company holidays
• 1 Volunteer day
• Summer Friday's
  
  Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.