At unitQ, we leverage AI and advanced analytics to enable businesses to proactively monitor and improve product quality based on real-time user feedback from both public and private channels.
Backed by leading investors such as Zendesk, Accel,and Google and following our recent Series B-1, unitQ serves world-class clients, including Pinterest, PayPal, and Dropbox. Our mission is to help companies of all sizes deliver exceptional product experiences, optimize operational efficiency, and drive sustainable growth through continuous product quality improvement.
About the Opportunity
We’re looking for a Product Manager to lead initiatives at the intersection of data analytics and AI. In this role, you’ll help define and drive roadmap priorities for systems that process, classify, and visualize large-scale user feedback using technologies like LLMs, retrieval-augmented generation (RAG), and agentic frameworks.You’ll collaborate closely with engineers, designers, and go-to-market partners to ship impactful features that help companies extract value from unstructured data and improve product quality at scale.This is a high-impact role for someone who thrives in technical, fast-moving environments and enjoys blending data, product intuition, and user empathy.
Role Responsibilities:
Drive the roadmap and execution for AI-powered feedback analytics as a key member of the product team
Collaborate with engineering and design to deliver insights that are tailored to the needs of different customer personas — from product managers to executives — and integrated into their workflows
Define and track key product metrics — including insight clarity, relevance for customer roles, engagement with dashboards, and overall impact on decision-making
Work cross-functionally to deliver customer value from ingestion to visualization and storytelling
Engage directly with customers — including product and support leaders at top tech companies — to gather feedback, present insights, and shape solutions
About you:
4+ years of product management experience, ideally in B2B SaaS or AI/data-focused products
Familiarity with user engagement or behavioral analytics
Hands-on experience working with ML/AI technologies, including LLMs, RAG systems, or agentic frameworks
Working knowledge of SQL and comfort exploring data to inform decisions
Strong presentation and storytelling skills — able to clearly communicate insights to both technical teams and customer executives
Proven ability to lead cross-functional work and prioritize under ambiguity
A customer-first mindset with experience in high-touch, customer-facing roles
Experience conducting competitive analysis and market research to inform product direction and differentiation
Nice to have:
Shipped features that analyze unstructured data (e.g., user reviews, tickets, call transcripts)
Experience building dashboards or working with data visualization tools (e.g., Looker, Retool, Tableau)
Background in customer success, product operations, or support tooling
Equinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead!
Snacks and dog friendly office environment
At unitQ, we believe that a diverse and inclusive team is key to building a great product. We celebrate the different cultures, perspectives, and experiences reflected across our team and will continue to build a diverse team as we grow.