Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for managing the end-to-end product life cycle, including conducting market research and competitor analyses, determining product pricing, developing short and long-term strategies, identifying innovative opportunities to modernize product offerings and deliver a more unified customer experience, and adhering to the Product Risk Management policy. Job expectations may include ensuring that product management efforts are integrated with sales, marketing, operations, implementation, and customer service strategies.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Responsibilities:
- Identifies and creates comprehensive plans for product development and deployment, including supporting the creation of sales training programs and marketing materials to educate clients and internal teams on product capabilities
- Oversees a set of products and maintains financials, including managing the investment profile and profit and loss (P&L) activities, such as revenue and profit margins
- Provides information on product trends to sales and marketing teams leveraging knowledge of product functionality, marketplace trends, and the competitive landscape
- Identifies opportunities to streamline or enhance product offerings to fit client's existing and future needs and support continued growth and operational excellence
- Manages risk through implementing and monitoring effective controls in partnership with key support partners
- Partners with internal stakeholders to obtain meaningful insights about markets, clients, and competitors in order to develop products that solve client needs and ensure high adoption rates
- Manage volume and expense for credit card plastics and cardholder benefits. This includes forecasting volumes, expenses and trends in performance
- Identify recommendations to reduce expenses, enhance capabilities, complaint reduction, and improve client experience
- Business case development and socialization to cross functional teammates and executive leaders
- Support initiatives with plastics and benefit enhancements, influencing change, through data-driven insights and cross-functional collaboration
- Manage cardholder benefits vendor, this includes monitoring service levels, ensuring adherence to third party management and enterprise complaint standards
- Perform monitoring of control metrics and provide improvements as needed
- Regularly monitor the competitive landscape to ensure our cardholder experiences and benefits stay competitive in the market
Required Qualifications:
- 3+ years of data forecasting trends and expense management
- Excellent oral, written, and executive communication skills
- Ability to influence, negotiate, and drive to results
- Self-motivation, self-direction, organizational skills
- Manages risk, identifies and escalates areas where additional controls are required
- Advance Skills using Microsoft Office products (Word, Excel, PowerPoint, Project, Visio)
- Demonstrated leadership skills in driving initiatives and effectively influencing change
- Skilled in task prioritization and adapting to evolving business needs
- Ability to work with all levels of management and to work in cross functional team
Desired Qualifications:
- Working knowledge and understanding of Consumer Credit Card Banking Products, Services and organizational structure
- Strong digital knowledge and experience
- Vendor management and knowledge of third party management policy and standards
- Process design experience
- Call Center, Financial Center and/or Digital channel knowledge
- Bachelor’s Degree
Skills:
- Attention to Detail
- Collaboration
- Oral Communications
- Presentation Skills
- Reporting
- Continuous Improvement
- Executive Presence
- Problem Solving
- Process Management
- Product Management
- Business Analytics
- Influence
- Innovative Thinking
- Market Analysis
- Strategic Thinking
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)
Pay and benefits information
Pay range
$101,000.00 - $145,700.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.