Preferred Risk & Regulatory Portfolio Program Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Merrill Edge Risk and Regulatory Portfolio Management Team is seeking a program manager to help with managing technology planning of risk initiatives (regulatory and audit) for the Preferred Business. The ideal candidate will be a forward-thinking leader with a proven track record of successfully working across multiple products and channels, skilled at managing risk, well versed in platform controls (tactical and technology) for client and associate facing applications and processes. This role requires an individual with a strong combination of strategic thinking, detailed tactical planning, risk management, time management and project management expertise. As a technology planning Program Manager, the ideal candidate will have the opportunity to serve as the primary point of contact and conduit for Preferred Technology Planning and centralized intake process. This leader will have accountability for reviewing Risk/Reg requests with key stakeholders to determine alignment, eligibility assessment and prioritize projects within the entire portfolio.

Responsibilities:

• Acts as Point of Contact for all tech planning and funding of risk initiatives and manages the centralized intake process of all initiatives (including tracking of projects in pipeline, new, in year funding, etc.).
• Makes highly complex judgements and responsible for reviewing Risk/Reg requests for eligibility assessment and prioritize initiatives using comprehensive understanding of our business, processes, and controls.
• Full autonomy to identify opportunities, issues and solutions when reviewing projects for funding (including resolving funding, legal/risk/compliance issues.
• Provides recommendations for senior executives on how best to mitigate regulatory and internally mandated issues through tech planning.
• Participates in Initiative and Business Strategy and Roadmap development.
• Performs recurring process management routines (meeting facilitation, status reporting, etc.) with Digital and Strategy Teams.
• Partners closely with key stakeholders including Digital, Business, Supervision, Controls, Technology, FLU, and LRC teams to prioritize projects for tech funding.
• Spearhead the development, communication, and implementation of mandated (external - regulatory, internal - audit) technology initiatives planning strategy and process.
• Develops executive presentations and provides updates to line of business senior leadership team (across the Preferred business).
• Serve as the primary point of contact for technology-related questions and updates for all project activity.
• Periodic review of program/project health and communicate project status, risks, and issues to stakeholders providing regular updates and reports.
• Cultivates a positive team culture and ensures broader collaboration across the enterprise.
• Proven presentation skills (written and oral): ability to present key messages, recommendations and information in a clear, concise, and insightful way and synthesize information key to relevant points to Senior Executives.
• Proven executive presence, horizontal and strategic thinker with the ability to influence effectively at all levels within the organization.
• Demonstrates a good sense of judgment, knows when to escalate and how to manage expectations.

Required Qualifications:

• 6+ Years of Project/Program Management Experience.
• Excellent project management skills.
• Working knowledge and experience of Technology planning and Change Management tools – CAST, PPRT.
• Knowledge of Agile Methodology.
• Self-starter with ability to work independently as well as leading or participating in a cross-functional team environment.
• Proven ability to manage competing priorities to meet deadlines.
• Exceptional communication and presentation skills; verbal and written with high attention to details.
• Effectively navigate complexity, prioritize tasks, manage capacity, and execute in a fast past environment.
• Advanced/Expert MS Office skills, especially Excel and PowerPoint.
• Demonstrates a good sense of judgment, knows when to escalate and how to manage expectations.
• Considers a diverse set of data points and inputs and is decisive in solutioning.

Desired Qualifications:

• Familiarity and working knowledge with change management tools (PPRT, UCRA, CAST) and tech finance processes, resources, AITs, and dashboards (Tableau, TPAS, PCM, etc.).
• Advanced Degree preferred (MBA, Masters, etc.).
• Prior experience in Banking and Brokerage.
• Working knowledge with Technology and Digital teams.
• Demonstrated strategic and creative thinking and distinguished communication skills.
• PMP or Six Sigma Certification.

Skills:

• Program and Project Management
• Planning
• Consulting and Collaboration
• Problem Solving
• Presentation Skills
• Prioritization
• Written and Oral Communications
• Business Acumen
• Innovative and Critical Thinking
• Result Orientation
• Stakeholder Management
• Adaptability
• Performance, Management
• Decision Making

Enterprise Role Description and Responsibilities:

This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities. 

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders 
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives 
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.