HCM Technical Program Manager

HCM Technical Program Manager

Must Have Technical/Functional Skills

Human Capital Management Transformation

• Lead transformation and managed services engagements covering:

o Time & Attendance

o Payroll

o Technical Integration

o Leave & Absence Management

o Compliance Management

o Workforce and Sales Compensation Management

o Learning Management

o Workforce Productivity Optimization

• Drive business process harmonization and organizational change adoption.

Delivery Management

• Manage global onsite-offshore delivery teams.

• Coordinate functional, technical, integration, testing, data migration, and change management workstreams.

• Monitor project financials and resource utilization.

• Ensure quality assurance and adherence to delivery standards.

Roles & Responsibilities

Program Leadership

• Lead end-to-end HCM Management programs from strategy through deployment and stabilization.

• Own program scope, budget, timelines, risks, dependencies, and stakeholder communications.

• Establish and manage program governance structures, steering committees, and executive reviews.

• Drive alignment between business, HR, operations, payroll, finance, IT, and vendor teams.

Client Relationship Management

• Serve as primary point of contact for customer leadership.

• Build trusted advisor relationships with client executives.

• Manage escalations and lead resolution of critical delivery challenges.

• Ensure high levels of customer satisfaction and advocacy.

Generic Managerial Skills:

Program Management Expertise

• Large-scale global deployment experience.

• Agile and Waterfall delivery methodologies.

• Vendor and partner management.

• PMO and governance leadership.

• Budget and commercial management.