Enterprise Program Manager

Job Purpose:

The Program Manager – (MDM) Owns the enterprise-wide Master Data Management (MDM) program portfolio, spanning platform delivery, data-quality uplift, and ongoing value realization. Provides vision, OKRs, and benefit tracking for all MDM initiatives while integrating them with adjacent data-governance, analytics, and AI programs to maximize business impact.

Essential Functions

·       Program Ownership & Strategy (30 %)
Lead the vision, roadmap, and budget for the enterprise MDM program. Define OKRs, benefit-realization targets, and risk/issue logs; align all initiatives with corporate data-governance strategy and report progress to senior leadership.

·       Cross-Functional Governance Facilitation (20 %)
Orchestrate the enterprise data-governance framework, chair stewardship councils and working groups, and drive cadence-based collaboration to resolve data conflicts, assign ownership, and formalize stewardship roles.

·       MDM Platform & Technology Oversight (15 %)
Partner with Data Engineering, Architecture, Analytics, and IT to deliver scalable MDM tooling and integration patterns (batch, API, real-time). Own release planning, vendor management, and SLA/performance monitoring across customer, product, vendor, and other domains.

·       Data Stewardship Enablement (10 %)
Define the stewardship operating model, establish RACI/accountability matrices, and train business stewards on workflows, tooling, and KPIs to embed data-quality ownership in daily operations.

·       Standards & Policy Enforcement (10 %)
Drive adoption of enterprise data standards, golden-record definitions, match/merge rules, survivorship logic, and approval workflows; conduct periodic audits to ensure policy compliance and remediate gaps.

·       Change Management & Communication (10 %)
Develop and execute the stakeholder-engagement and communications plan to build awareness, sponsorship, and adoption. Partner with business sponsors and SMEs to foster a data-ownership culture and reinforce behavior change.

·       Measurement & Continuous Improvement (5 %)
Define, track, and publish MDM KPIs (e.g., data-quality score, duplicate rate, completeness). Conduct maturity assessments, gather feedback, and lead continuous-improvement sprints to optimize processes, technology, and governance.

Education

·       Four years of College resulting in a Bachelor's Degree or equivalent

Certifications, Accreditations, Licenses

Recommended (not required but advantageous):

• Certified Data Management Professional (CDMP)
• Informatica MDM or Reltio Certified Administrator
• DAMA DMBOK Certification
• Prosci Change Management Certification
• PMP or Agile Program Management Certification

Experience:

• 8+ years of professional experience in data management, governance, or business data operations
• 5+ years in MDM program ownership or data governance leadership roles
• 3+ years implementing enterprise-scale MDM platforms (Informatica, Reltio, Semarchy, Profisee, or equivalent)
• Proven success leading cross-functional programs with matrixed stakeholder alignment

Special Knowledge, Skills, and Abilities

• Deep understanding of MDM principles, data governance frameworks, and stewardship operating models
• Expertise in managing data domains such as Customer, Product, Vendor, and Location
• Working knowledge of MDM technical architecture, integration methods (ETL, API), and data pipelines
• Experience leading platform deployments with IT and data engineering teams
• Familiarity with Microsoft Fabric, Azure Data Services, and Power Platform (Power BI, Power Automate)
• Proficient in defining and tracking data quality KPIs and building executive dashboards
• Demonstrated experience designing and facilitating executive governance meetings and data working groups
• Excellent communication, facilitation, and change management skills
• Ability to translate complex data challenges into strategic and tactical plans aligned with business priorities
• Strong familiarity with data classification, access controls, and compliance standards (e.g., HIPAA, GDPR)

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.