Enterprise Program Manager

Summary of Responsibilities

The Enterprise Program Manager plays a critical role in driving cross-functional initiatives that align with the organization's strategic goals. This individual is responsible for planning, executing, and overseeing high-impact programs from conception through completion.

Key Responsibilities

• Lead the planning, execution, and delivery of strategic programs across departments to support long-term organizational goals.
• Partner with executive leadership to define program objectives, KPIs, and success metrics.
• Develop and maintain detailed program plans, timelines, and status reports.
• Identify and mitigate risks, resolve issues, and ensure program alignment with broader business goals.
• Facilitate effective cross-functional collaboration, ensuring transparency and accountability among all stakeholders.
• Coordinate with business units, technology teams, and external partners to drive project success.
• Resolve cross-functional issues, clarify dependencies, and eliminate bottlenecks.
• Drive continuous improvement by analyzing program performance and implementing process enhancements.
• Prepare and deliver executive-level presentations, reports, and updates on program progress and outcomes.
• Manage program budgets, resource allocation, and vendor relationships as needed.
• Tracking program performance, analyzing key performance indicators (KPIs), and adjusting as needed. 
• Helping to manage organizational changes associated with programs. 

Preferred Experience and Skills

• 7+ years of experience in program management, process improvement, strategic planning, and business operations. 
• Knowledge of P&C insurance systems and products preferred.
• Proven track record of managing large, complex, and cross-functional programs, including planning, execution, and monitoring. 
• Analytical and problem-solving skills with the ability to think strategically and execute tactically.
• Written and verbal communication skills, with the ability to communicate effectively with diverse audiences. 
• Demonstrated ability to successfully lead projects with proficiency in the use of agile program management methodologies and tools.
• Ability to lead and motivate teams, provide guidance, and foster collaboration. 
• Comfortable working in a fast-paced, evolving environment with shifting priorities.
• Ability to interact with business and technical resources for problem resolution purposes. 
• Able to maintain a high degree of customer / client / sponsor satisfaction while also maintaining necessary project controls.

Preferred Education and Training

• Bachelor’s degree in Business, Management, or a related field 
• Master’s or similar advanced degree preferred 
• PMP, PgMP, or similar project/program management certification is a plus.