THE ROLE:
The Director of Program Management has overall responsibility for leading a team of Global Portfolio and Program managers and analysts that support the Software Development Life Cycle (SDLC) processes and toolset. This position will take a leadership role in the support of portfolio and project management process and toolset. This individual will work to increase the efficiency of PMO’s processes and toolset by working across technology and business to identify and implement opportunities for improvements and implementing change to take advantage of these. This role will bring together the technology, people, and processes vital to support the delivery of streamlined, technology enabled business services and cultivate the evolution of the PLMC and SDLC standards across the organization.
HOW YOU WOULD CONTRIBUTE:
• Develops team of PMO program managers/project managers/ scrum masters/analysts who are responsible for Strategic Programs across technology teams.
• Champion and drive aid in the evolution of PMLC standards and communications within the organization, providing mentorship and training to teams and direct reports as needed.
• Ensure critical issues are sophisticated and resolved quickly while implementing strategies and solutions to help reduce the likelihood of reoccurrence.
• Conduct audits and ensure adherence to PMLC and SDLC standards including periodic reviews/ratings of other teams and facilitation of training and improvement opportunities as needed.
• Unlock the intrinsic motivation of knowledge workers by encouraging continuous engagement and improvement. This involves the ability to assign ambitious work, share vision and set inspiring goals with continuous feedback and steadfast improvement.
• Support impactful learning and growth by embedding training and development into the workflow and encouraging cross-role, cross-functional and cross-team training to further improve skills, flexibility and utility of team members.
• Handle vendor relationships for multiple initiatives as needed.
• Provide input on resourcing and address critical bottlenecks.
• Understand and operate within Lean Budgets and ensure adherence to Guardrails.
• Support the ongoing maintenance of the project management methods and tools that are used as the standards within Herbalife.
• Support of the portfolio review process. This includes capturing status reports from various project managers, providing an overview of project portfolio health and leading portfolio review meetings.
• Assist with the implementation, management, and reinforcement of policies and practices that ensure repeatable successful SOX compliance within the Herbalife organization.
• Work with technical teams to troubleshoot issues with Project Portfolio Management (PPM) and/or ALM software.
• Ensures department alignment to the organizational priorities and strategy
• Partners with other leaders in technology teams to understand process improvement needs and translate these into actions and/or projects.
• Identifies areas where department Processes can be improved and influences business and technology leadership by defining the benefits, and handles the improvements
• Works closely with other technology functions to cohesive operations and reduces frictions
• Brings up and follows through on issues identified in unit teams
• Builds an environment that improves collaboration, ensuring positive and productive working relationships are developed and maintained across the service ecosystem.
• Engages in planning sessions
• Establishes strong relationships with partners
SUPERVISORY RESPONSIBILITIES:
• Manages a team with 5-10 direct reports
SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:
• Strong ability to lead multiple teams and processes in parallel
• Ability to identify system impact for small and large scale initiatives
• Ability to develop and maintain project plans and budgets across multiple projects
• Data driven with strong analytical and cross-group collaboration skills to bring the organization to consensus on decisions on both short and long-term project plans
• Excellent oral and written communication skills, with a high comfort level speaking publicly to large groups and senior management
• Excellent presentation skills
• Ability to use a wide degree of creativity and latitude to think differently, challenge conventional wisdom, and drive new standard methodologies
• Strong leadership skills with an ability to empower and provide clear direction to team members
• Ability to travel domestically/international 5-10% of the time
• Ability to interact effectively with individuals from different countries and cultures, with a sensitivity to cultural diversity
• Proven track record in delivering programs in a sophisticated, international organization of relevant scale and complexity
Certificates / Training Preferred:
• SAFe Agile/ Scrum Certification
• PMP Certification or equivalent experience
Experience:
• 12+ years demonstrated experience in the Technology/IT Industry
• 7 years PMO experience, specifically of Project and/or Portfolio Management experience in a large-scale IT environment
• 7 years project management experience with large scale application and/or infrastructure implementation projects
• 5 years’ experience handling direct reports
Education
• Bachelor's in Information Technology or equivalent
Preferred
• MBA or other advanced degree
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