Description
Title: Director, Product Design
Reports To: VP, Product
Department: Product & Engineering - Design
Location: Cincinnati, OH or Seattle, WA
Position Status: Salary Exempt
About DMG:
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.
We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”
DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.
Job Summary:
The Director of Product Design leads DMG’s design organization – hiring, mentoring, and enabling a distributed team that delivers high-quality, data-informed experiences across our entire product suite: customer-facing web and mobile apps, the provider/technician app, and internal operations tools and dashboards. The role balances strategic leadership with periodic hands-on contribution, championing customer empathy, scalable design systems, and pragmatic use of AI to accelerate both team efficiency and AI-driven product features.
What You'll Do:
- Set Design Strategy: Define vision, principles, and quarterly OKRs aligned to business goals and product roadmaps
Drive Cross-Functional Alignment: Represent customers in product planning; embed design thinking across Product, Engineering, Sales, and Operations.
- Ship Broad Charter: Oversee UX for new customer app, provider/technician tools, new PLG initiatives, and internal ops dashboards.
Leverage AI Effectively: Identify AI opportunities to streamline team workflows (e.g., design-ops, research synthesis) and inform AI-driven product features.
Hands-On Projects: Own 1-2 strategic design initiatives per quarter – research, prototype, and delivery – to model best practices.
Build & Scale Team: Recruit, onboard, and develop designers; run 1:1s, design critiques, and career-growth plans that help the team punch above its weight.
- Establish Design System & Standards: Maintain a scalable design system with WCAG AA compliance and consistent brand expression.
- Measure & Improve: Define UX metrics (adoption, task success, support reduction) and present performance to executive stakeholders.
- Other duties as assigned by management.
What You Need:
- 12+ years in product/interaction design, including 5+ years leading multi-disciplinary design teams in SaaS or marketplace environments.
- Proven success overseeing multiple product surfaces (consumer, B2B, and internal tools) from discovery to launch.
- Experience in integrating AI/ML concepts into both design workflows and shipped product features.
- Mastery of Figma and modern prototyping/research tools; solid grasp of qualitative and quantitative UX methods.
- Demonstrated ability to build and scale a production design system.
- Clear, concise communication and stakeholder-management skills in a remote, fast-moving organization.
- Willingness to remain hands-on, delivering critical design work when needed.
- Ability to manage the stress of a fast-paced environment.
- Ability to meet the in-person requirements of the team and/or business needs.
What You'll Get:
At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.
Some of our many benefits include:
- Health, dental and vision coverage on day 1.
- Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
- Paid Primary and Secondary Caregiver leave.
- Employee Assistance Program to assist with everyday challenges.
- Paid time off to volunteer.
Divisions Maintenance Group is an equal opportunity employer.