Digital Program Manager

Seismic’s Customer Success organization is on a mission to transform how we engage, enable, and retain customers at scale. As the Digital Programs Manager, you’ll play a critical role in shaping this transformation by building and operationalizing digital-first engagement programs that empower Customer Success teams globally and across all customer segments. 

This is a high-impact, hands-on role where you will design, execute, and scale initiatives that lay the foundation for how Customer Success engages with customers in the future. You’ll be both a strategic orchestrator and a tactical builder—driving cross-functional collaboration to keep initiatives on track while creating the assets and experiences that bring them to life. 

From customer newsletters and adoption campaigns to success playbooks and scalable toolkits, you’ll deliver programs that amplify CSM capacity and elevate the customer experience. 

• 5+ years in Customer Success, Customer Marketing, or similar roles within a SaaS environment. 

• Proven ability to design and scale digital-first customer engagement programs globally. 

• Strong program management and execution skills—able to own initiatives from strategy through delivery. 

• Hands-on experience with CS technology (Gainsight, Salesforce, HubSpot, Marketo, or similar). 

• Excellent content creation skills: emails, playbooks, customer-facing guides, and adoption assets. 

• A collaborative mindset with experience partnering across Customer Success, Product, Marketing, and Operations. 

• Data-driven approach with the ability to analyze program performance and optimize for results. 

Design and Scale Digital Programs 

• Create and deliver lifecycle engagement programs (onboarding, adoption, renewal, advocacy) that scale globally across all customer segments. 

• Develop repeatable assets and campaigns—including customer newsletters, success stories, adoption content, and playbooks—to engage customers and empower CSMs. 

• Own and evolve digital journey orchestration, ensuring seamless integration across all touchpoints. 

Drive Cross-Functional Program Management 

• Lead cross-functional coordination across Customer Success, Product, Marketing, Customer Education, and CS Ops to deliver complex, multi-stream programs on time and at high quality. 

• Proactively manage timelines, milestones, and dependencies, keeping stakeholders aligned and accountable. 

• Anticipate risks and roadblocks, bringing forward solutions to maintain program momentum. 

Build Scalable Customer Success Content 

• Produce and manage a global customer newsletter to drive adoption, share success stories, and promote learning opportunities. 

• Design adoption toolkits, guides, videos, and success plans to help customers realize value faster. 

• Create high-priority playbooks and enablement materials that equip CSMs to drive consistent, impactful engagement at scale. 

Operationalize and Enable at Scale 

• Collaborate with CS Ops to embed programs into core systems (Gainsight, Salesforce, Clickup, etc.), ensuring they’re actionable and measurable. 

• Serve as a strategic partner and advocate for customer-centric, scalable engagement models across the organization. 

Execute with Excellence 

• Roll up your sleeves to build and deploy assets—writing copy, configuring journey automations, and creating enablement content. 

• Use data and insights to test, iterate, and optimize programs for maximum impact on retention, adoption, and customer satisfaction. 

What Success Looks Like 

• Customers: Experience seamless, proactive engagement throughout their lifecycle. 

• CS Teams: Equipped with scalable tools and assets that amplify their impact. 

• Business: Tangible improvements in adoption, retention, and operational efficiency across all segments. 

• Programs: Delivered on time, aligned cross-functionally, and operating smoothly at scale. 

This isn’t just a “Digital Customer Success” role. You’ll be helping to build the Customer Success of the future, enabling scaled and personalized experiences for all customers, globally. You’ll establish programs and practices that are foundational to Seismic’s CS model, impacting high-touch, low-touch, and digital-first engagement strategies alike. 

Mindset 

• A builder and orchestrator: comfortable with both setting the vision and managing the details to make it real. 

• Confident leading cross-functional workstreams, aligning stakeholders, and pushing initiatives forward. 

• Customer-obsessed with a passion for enabling success at scale. 

• Agile and adaptable, thriving in a fast-paced, high-growth environment. 

We are committed to fair and equitable compensation practices.

Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data. The range listed below is the minimum to the maximum of our target hiring range.

Seismic's salary range for this position is: USD $80,900.00/Yr. - USD $139,600.00/Yr.

This position is also eligible to participate in Seismic's incentive plans in addition to base salary. The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.