V

Client Delivery Program Manager

Velera Solutions
Full-time
Remote
$84,900 - $108,200 USD yearly

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

The Opportunity

The Client Delivery Program Manager will work closely with senior leadership across Velera’s enterprise, in addition to the assigned financial institution (FI), to develop and execute on the client’s strategic plans and provide centralized oversight of the implementation of initiatives within the program. The position oversees the FI program, consisting of project and product implementation, while partnering very closely with Client Growth Management, Client Service Delivery, and Project Delivery teams.  This role requires very strong influencing and client-facing skills and requires travel to FI and their vendor locations as needed. Incumbent will support and foster in-depth and productive client relationships while being an advocate for the FI within Velera to improve consultative service, promote use of products and services, oversee initiatives while achieving increased loyalty, endorsement, and revenue. The incumbent will also serve as a consultant to senior leadership teams within Velera to build detailed resolution action plans while monitoring program risks, health, and addressing project-related issues.

Day in the Life

Strategic Planning & Relationships

  • Strengthen top strategic relationships by identifying and managing FI program needs by supporting the development of a strategic roadmap, having accountability for the delivery of FI Program initiatives
  • Consistently demonstrate strong client relationship management skills encompassing strategic planning, program management, solution delivery, new product delivery, and issue resolution while ensuring regulatory compliance
  • Responsible for the planning, execution, and delivery of multiple programs and projects, aligning Velera’s team to meet the financial institution’s strategic goals and objectives. 
  • Effectively develop and leverage partnerships with all Velera business units, vendors, and partners to ensure client initiatives and projects are executed expeditiously to the client’s satisfaction, including Mastercard, Visa, various software vendors, networks, Fiserv, FIS, and other processors.
  • Establish and maintain strong relationships with key stakeholders, including executives, department heads, and project implementation teams. 
  • Assist in the department’s strategic planning and provide input, recommendations, and direction for process improvements
  • Serve as an advocate for the FI within Velera

Program Management

  • Maintain FI program management framework, including scope, schedule,s and resource requirements to drive a consistent and first-class level of program delivery for strategic Velera financial institutions.
  • Produce program status reports, KPI metrics, client presentations, and business reviews to Velera and FI executives as required by the situation and by the client
  • Monitor project and program progress, ensuring adherence to schedule, scope, and quality standards. Identify and mitigate risks, issues, and dependencies within the portfolio of programs and escalate as required.
  • Serve as the central point of contact between various partners, Velera Business Units, and clients by assertively and proactively providing ongoing communication between all parties to ensurethe timely implementation of assigned project deliverables
  • Accountable for resolution management, communication,n and successful delivery of projects and initiatives ranging from the basic to the complex:  card processing implementations, product implementation, strategic initiatives, and client initiatives
  • Serve as the management point of contact for FI for project-related items and escalated issue resolution
  • Lead and/or participate in assigned projects, including cross-functional teams in support of Velera, business unit, and/or department goals and objectives.
  • Utilize relationships with FI, vendors, and partners to leverage and ensure expedient and quality solutions and issue resolution

Professional Services and Consultation

  • Possess a deep knowledge of partner organizations and platforms, and be able to translate that skill into action to benefit client relationships
  • Ability to be on site at the client for extended periods to understand strategic direction and project requirements to build effective execution plans
  • Support various departments within Velera in a consultative role. This will include assisting Client Growth Management with consultation and solution development
  • Maintain working knowledge of the Program Management and reporting PMO tools, Velera offered products and service applications, including its key functions and associated reports.  
  • Maintain an understanding of payments regulations, e.g., Dodd-Frank, and how each relates to assigned FI.
  • Maintain thorough knowledge of both industry standard best practices and PMO processes as they pertain to program/project management and supported areas of operations. 
  • Perform other duties as assigned

Qualifications

  • Bachelor’s Degree in a related field, preferably in Systems or Business Management, or equivalent combination of education and experience preferred
  • Ten (10) years of experience in a client support environment required.
  • Five (5) years of financial services experience required.
  • Five (5) years of experience in credit, debit, and/or eCommerce preferred.
  • An understanding of project management best practices and Six Sigma methodologies is preferred.
  • PgMP or PMP preferred

  

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

$84,900.00

to

$108,200.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

  • Competitive wages

  • Medical with telemedicine

  • Dental and Vision

  • Basic and Optional Life Insurance

  • Paid Time Off (PTO)

  • Maternity, Parental, Family Care

  • Community Volunteer Time Off

  • 12 Paid Holidays

  • Company Paid Disability Insurance

  • 401k (with employer match)

  • Health Savings Accounts (HSA) with company provided contributions

  • Flexible Spending Accounts (FSA)

  • Supplemental Insurance

  • Mental Health and Well-being: Employee Assistance Program (EAP)

  • Tuition Reimbursement

  • Wellness program

  • Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.


Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.

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