POSITION SUMMARY
The Business Program Manager plays a critical role in the Property & Casualty (P&C) insurance space specifically with Claims, Product, and Finance. The candidate should have a proven track record of interfacing effectively with leaders in these Business Units. The role is responsible for overseeing a collective of initiatives including discretionary, compliance and maintenance projects as well as coordination and prioritization of break/fix tickets and issues. The right individual will work closely with Business Units and serve as a liaison to Information Technology. A deep understanding of P&C insurance products and features is required.
PRINCIPAL DUTIES & RESPONSIBILITIES
• PPMO Leadership: Develop, implement, and maintain frameworks, methodologies, standards, and best practices. Ensure consistent program and project status and reporting across the organization.
• Stakeholder Management: Build and maintain strong relationships with Business Unit Leaders and other key stakeholders. Acts as advisor to stakeholders to meet schedules and/or resolve technical problems. Manages the coordination of activities for a given program with responsibility for results. Facilitates decision-making and ensures stakeholder buy-in.
• Facilitates Requirements Gathering: Work closely with stakeholders to understand their needs and challenges. Document these needs in the form of detailed requirements.
• Facilities Process Analysis: Examines existing business processes to identify inefficiencies and areas for improvement. They analyze data to understand trends and patterns.
• Facilities Solution Development: Works with stakeholders to identify priority, severity, and urgency for new projects and existing maintenance issues/incidents.
• Program Management: Oversee the prioritization and execution of evolving road maps, ensuring alignment with strategic business objectives, budget constraints, and timelines.
• Information Technology Interface. Represent Stakeholders and Business Unit Leaders to Information Technology. Facilitate effective implementation and delivery with Information Technology
EDUCATION & EXPERIENCE
• Bachelor's degree in Business Administration or a related field.
• Extensive experience in the Property & Casualty insurance industry preferred.
• Minimum of five (5) years of progressive experience in program management or related roles, experience as a Product Analysis, Product Management, Business Analysis is a positive.
• Proven ability to effectively collaborate with stakeholders across various departments (Product, Billing, Underwriting, Claims, Operations) to identify and gather business requirements.
• Analyze processes and design solutions. Lean Six Sigma is a positive.
• Prioritize and manage work objects based on severity and urgency.
• Exceptional leadership, communication, interpersonal, and stakeholder management skills with a proven track record of leading and motivating Sr. Business Leaders.
• Demonstrated strength in analytical thinking, problem-solving, and decisive decision-making.
• Proficiency in established project management methodologies, including Agile and Waterfall.