Vice President Product Manager - Wires, Communications and Post Completion

Chase is seeking a Product Manager who will be responsible for creating, managing and executing Wires & International Payment product roadmap, with a strong emphasis on digital innovation, customer experience, communication strategy and platform technology.

As a Vice President Product Manager in the Wires Communications and Post Completion team, you will create, manage, and execute the Wires & International Payment product roadmap with a strong emphasis on digital innovation, customer experience, communication strategy, and platform technology. You will lead post completion, communication, and UAT strategy, collaborating with stakeholders to deliver frictionless, user-centric products and drive digital transformation at scale.

Job responsibilities

• Lead the Wires customer experience for post completion flows, including user journey design, channel-specific UX delivery, and continuous improvement of digital workflows.
• Own customer communications strategy for Wires, ensuring messaging is timely, clear, and aligned with the overall brand and business strategy.
• Collaborate with stakeholders across business, technology, and third-party vendors on vision and strategic pillars required to deliver new products and solutions. 
• Refine and iterate features based on business objectives, customer research, focused dynamics, analytics as well as manage, order and refine product backlog items to optimize value delivery.
• Conduct product reviews, strategy sessions with leadership, performance assessments, and use data based decision-making to influence the evolution of the roadmap. 
• Lead large scale cross-functional workstreams, including teams across Tech, Design, Finance, Legal, Risk, and Operations, in the prioritization and development of product features. 
• Drive execution, deployment, and continuous refinement of customer-facing capabilities across multiple digital and non-digital channels.
• Provide input on the product’s business metrics, including OKRs, and ensure alignment with both customer needs and business goals.
• Manage internal risk and compliance review processes to support launch and ensure a strong control environment. 
• Foster a culture of ownership, agility, and be willing to take controlled risks to achieve results.

Required qualifications, capabilities, and skills:

• Bachelor’s degree.
• 5+ years of product development experience.
• 3+ years of team management experience.
• Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives across retail and high-net-worth segments.
• Strong ability to analyze opportunities, build business cases, recommend solutions, and communicate effectively (both verbal and written) to all levels of management.
• Experience working with Agile methodologies and tools.

Preferred qualifications, capabilities, and skills:

• Master’s degree in product or analytics-related fields.
• Financial services experience and deep knowledge of digital payments.
• Experience leading large-scale digital or omni-channel implementations.
• Experience leading high-performing product or strategy teams.