(USA) Staff, Product Manager
WalmartPosition Summary...
As a part of Walmart’s Customer Org, you’ll be the voice of our customer. Why? Because Sam Walton founded our company with the belief that the customer is #1. It’s not just a belief, but our way of doing business. With the customer at the forefront, we have the ability to help save both time and money for our customers with incomparable scale.You’ll leverage the best and latest tools and work with amazing cross-functional teams to develop experiences that continue to transform the industry. Innovating on the world’s biggest stage, you’ll have the privilege of delivering member-centric solutions before they walk in the door, after they purchase, and every step in between. This is that place. This is Walmart.
Walmart+ functions as a startup within the larger Walmart organization – with an awesome group of people building one of the largest membership programs on the planet. As one of the fastest growing functions within the organization - we value individuals who are customer obsessed, data-driven, and have a bias towards action. Your OKRs will be directly tied to the value you provide to our most loyal customers, and we welcome candidates who are up for the challenge. As part of the
Walmart+ Product team, your charter will be to build seamless, intuitive, innovative experiences for members who leverage our services across their many needs, and via various channels.
This role sits on Walmart+ Member Care & Operations Team. As a Staff Product Manager on the Walmart+ product team, you will part of the team that builds the core Member Care product ecosystem. You will deliver on the motto of ‘never fail the member’ by building out capabilities and tools that help our care agents and other care touchpoints like chatbots serve an elevated experience to our members, taking care of them when they reach out to Walmart. You will be responsible for accelerating the pace of innovation for our members by fostering a culture of platform thinking, and building modular capabilities that will scale across the omni-channel ecosystem.
As the biggest player in the game, we trust our associates to innovate the future of membership. If you are motivated by complex, purposeful challenges, being a Staff Product Manager at Walmart could be the fit you’ve been looking for.
What you'll do...
Responsible for driving the vision, the strategy, and the execution of scope across Walmart+ Member Care and Member Operations
Enhance experience around Member operations to drive operational success & efficiency and thus reduce member operational defects
Build new foundational capabilities and experiences to proactively mitigate impact of experience issues, empower member self-service experiences for rapid first contact resolution and enable Care agents to provide best in class service to Walmart+ members
Define launch plans and success metrics and work with analytics and business intelligence sources on A/B testing to measure impact. Analyze results and recommend improvements based on customer data and other business intelligence sources.
Drive product platform prioritization & development and build a consolidated roadmap in alignment with business stakeholders, product partners, and engineering leaders.
Drive execution on the roadmap, including working with engineers on the technical aspects of features such as API requests and responses, answering development related questions, and monitoring Quality Assurance (QA) to roll it out for production.
Manage cross-functional leadership and stakeholder alignment across partner teams including Technology, Business, and Product partners.
What you'll bring...
You are passionate about product innovation and equally committed to developing new products and optimizing existing ones to enhance user experience and business impact.
You have experience building concierge care platforms and agent-facing tools
You have experience in building and scaling subscriptions, memberships, and Customer Care products
You have a customer-centric mindset: deeply focused on delivering exceptional customer experiences through data-driven insights and user-first execution.
You’re comfortable influencing others, managing stakeholders, getting buy-in from leadership, and communicating clearly
You have a test and learn mentality and an agile way of working to improve your team’s products
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty and voting. Other benefits include short-term and long-term disability, education assistance with college degrees, company discounts, military service pay, adoption expense reimbursement, and more.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Health
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas and opinions.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00-$220,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor’s degree in computer science, engineering, or related area and 7 years’ experience in product management. Option 2: 9 years’ experience in product management or related area.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in Computer Science, Engineering, Business Administration, or related area and 6 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.