Technical Product Manager

Position: Technical Product Manager

Under the supervision of the IT leadership, the Technical Product Manager will bridge the gap between business needs and technical solutions by gathering, analyzing, and translating requirements, ensuring that technology projects align with strategic goals They will work with a product owner mindset, prioritizing and decomposing features to ensure we are consistently delivering high value work. This position will support the creation of  clinical or operational digital technology products. 

If you are a savvy navigator of tech landscapes, a mastermind of product strategy, and a catalyst for innovation to step into the role of Technical Product Manager. Shape the future of our products, orchestrate the symphony of development teams, and champion excellence in user experience.

Roles and Responsibilities

• Create and maintain the product roadmap, outline the features, enhancements, and updates for the product over time. Understand pain points of operations team. Align roadmap to business objectives.
• Collaborate with engineers and administrators to define technical solutions, evaluate trade-offs, and ensure that features are feasible to build within given constraints.
• Use data analysis to help inform the product roadmap or help resolve ad hoc issues.
• Effectively communicate and collaborate with both technical and non-technical stakeholders to ensure a shared understanding of the requirements.
• Ensure that the documented requirements are accurate, complete, and aligned with the stakeholders' expectations. This may involve reviews, walkthroughs, or other validation processes.
• Perform validation testing to ensure features align with intent.
• Exhibit excellent time management, organizational, and prioritization skills and an ability to balance and fulfill multiple priorities.
• Performs other job-related duties as assigned.

Position Requirements

• BS or BA in Information Technology, Computer Science, Engineering etc. or equivalent work experience
• Prior work experience in a product owner, business analyst, quality analyst or similar role.
• Demonstrated communication and interpersonal skills, with the ability to work effectively in cross-functional teams.
• Evidence of problem-solving and critical thinking abilities.
• Prior patient engagement experience and contact center experience preferred. Experience with healthcare industry preferred
• Project management skills and knowledge of project management methodologies (e.g., Agile, Scrum) is a plus.