Sr. Product Owner – Insurance Operations

Essential Duties & Responsibilities  

• Performs a combination of duties in accordance with departmental guidelines:  Leads cross-functional coordination to ensure that people, processes, and communications are fully aligned for seamless technology transitions.   

• Develops and executes comprehensive operational readiness and change management plans, including stakeholder engagement, process impact assessments, communication strategies, and adoption planning. Proactively identifies gaps or risks across teams and drives quick resolution 

• Leads operational initiatives of medium to large complexity to transform end to end Underwriting and Operational processes, ensuring business needs are translated into clear requirements and that teams remain aligned on scope, priorities, and delivery outcomes. May lead additional programs outside core product work to support evolving organizational needs. 

• Owns and prioritizes operational workstreams, ensuring that activities, decisions, and deliverables align with broader business goals. Defines success criteria, validates outcomes with stakeholders, and ensures that outputs reflect desired value and operational impact. 

• Serves as a leader in continuous improvement, facilitating structured Agile sessions to analyze current-state processes, identify inefficiencies, and recommend improvements. Cultivates a culture of constructive challenge, experimentation, and learning to elevate team performance and operational maturity. 

• Leads planning and refinement activities to ensure work is clearly defined, aligned to business value, and decomposed into actionable steps. Partners with technical and business teams to assess feasibility, dependencies, and capacity needs across functions. 

• Integrates customer and user insights into operational planning and execution, ensuring processes, workflows, and deliverables reflect real-world usage and drive measurable improvements in experience and outcomes. 

• Analyzes operational metrics and feedback loops to identify trends, inefficiencies, or opportunities. Recommends process & technology enhancements that increase effectiveness, and support business scalability 

• Inspire and motivate cross-functional teams where the members constructively challenge each other, have a sense of ownership, and advocate for the right long-term decision making. Builds a trusting and safe environment within the team, customers, and other stakeholders.   

• Collaborates with leaders across Product, Operations, and other business areas to ensure prioritization and execution remain aligned to strategic goals, enterprise value, and program objectives. 

May perform additional duties as assigned.  

Reporting Relationship  

Typically Director or above   

Skills, Knowledge & Abilities  

• Strong executor, proven across complex initiatives   

• Champion for the adoption of new operational insurance technologies and methodologies    

• Ability to build and maintain collaborative relationships with stakeholders   

• Highly collaborative with good conflict resolutions skills  

• Proven ability to enact change quickly in business operations 

• Willingness to develop Agile team members by inspiring, encouraging and providing constructive feedback  

• Solid leadership skill  

• Proven ability to work directly with Product Management, business stakeholders and technical/product teams  

• Domain knowledge of solutions being developed  

Education & Experience  

• Bachelor’s degree or equivalent work experience  

• Typically a minimum of five years as a Product Owner or equivalent role in an Operations or Underwriting environment 

• Experience with insurance or finance based products in an Operations or Underwriting environment 

• Successful track record with Agile methodologies  

• Applicable certifications preferred (e.g. SAFe PO/PM, CSPO or PSPO)