Sr Product Manager, Physician Locator — Digital Marketing

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of Position

The Sr Product Manager, Physician Locator—Digital Marketing, plays a critical role in defining and delivering the capabilities and analytics for the Physician Locator App as well as related content and features for our web platform, Intuitive.com. This position is a bridge between technical engineering and marketing/commercial professionals and responsible for ensuring that both our public-facing and internal digital experiences effectively tell our stories, engage our customers, and support patients. You collaborate with stakeholders to understand business objectives, set priorities, deliver projects, and drive the strategic direction of the Physician Locator and all related activity. You are responsible for prioritizing features, writing specifications, socializing roadmaps, and unifying teams of stakeholders, analysts, designers, engineers and marketers to achieve milestones. Your charter is to define, design, deploy, refine, and scale prioritized digital marketing projects and features—related to the Physician Locator App, analytics, and Intuitive.com—in alignment with global and regional marketing priorities.

The ideal candidate for this role is passionate, customer-focused and enjoys balancing tactics and strategy. You’ve developed your reputation as a disciplined Sr Product Manager or Product Lead at a high-growth global enterprise using web and digital as a primary channel to enhance brand and efficiently drive leads and revenue. You understand the mechanics of user experience, tactics for reaching target audiences, and methods for delivering KPIs. You know how to deliver products and projects on-time and within budget. You have excellent communication skills and can represent at the highest levels including executives, routinely providing impactful presentations with cross-functional audiences.

Essential Job Duties
 

• Lead cross-functional teams to define business goals, roadmap, project scope, milestones, and desired outcomes, leveraging wide-ranging experience and professional concepts to creatively resolve complex issues.
• Effectively communicate and collaborate across multiple levels and disciplines, including executives and senior management, distilling complexities and tailoring communications to meet needs of varying audiences.
• Collaborate extensively with IT, QA, dev ops, and security organizations to coordinate tactical work, utilizing networking skills to connect with key contacts outside of own area of expertise.
• Manage both external partners and internal resources to meet delivery milestones, utilizing independent judgment and prioritization skills to drive results with limited supervision.
• Develop project schedules and budgets, estimate, and negotiate resources, and maintain, adjust, and update plans as needed, leveraging in-depth evaluation of variable factors and selecting effective methods and techniques.
• Quickly grasp new technical concepts and manage teams through assessment, documentation of goals, risks, dependencies, timelines, to determine best way forward for business.
• Marshal producer, design, content, and engineering resources to execute effectively on objectives, utilizing experience and expertise to use resources efficiently.
• Assign responsibility for tasks and decisions, coordinating and monitoring progress and costs, and serve as principal on all issues and risks affecting the product portfolio milestones and releases.
• Communicate program and product status accurately and on-time to global stakeholders providing comprehensive information to track products in planning and resource management.
• Lead rollout, post-launch support, and issue triage of new features and services
• Deliver a comprehensive summary of performance metrics, areas of potential improvement and apply findings to future efforts.

Required Skills and Experience

• Product management experience with a matrixed, multi-functional team, able to work equally well with collaborators in creative, design, analytic, and technical roles.
• Mature project management skills as needed for technical projects: status, project planning, risk, and issues management.
• Ability to discover and eliminate complexity and ambiguity to ensure clarity, set goals, and expectations for services requested.
• Demonstrated ability to deliver projects by adapting techniques to best fit circumstances and flex when objectives change.
• Deep understanding of Agile development methodology and appreciation for operating in a multifaceted legal and regulatory environment.
• Ability to analyze and document detailed requirements to create technical estimates for component-based web sites and services (Sitecore, AEM or similar CMS platforms).
•       Experience in web content development (production, SEO, design, user experience), digital marketing (HTML, CSS, Javascript, C+) and analytics (Excel, Google Analytics, SQL, Python).
• Experience in localization initiatives as part of the delivering global products and experiences.
• Deep technical background, or equivalent experience running projects in a regulated environment, operating effortlessly between engineering and marketing.
• Able to apply sound judgment while working independently within tight timelines.

Required Education and Training
 

• 8 years of related experience with advanced university degree in computer science or similar field, or undergrad with 6 years progressive related experience, preferably in a high-growth, large enterprise product environment, showcasing increasing levels of responsibility in complex.
   

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.