Sr. Product Manager (EPIC)

The EPIC Senior Product Manager is responsible for the full sales cycle of assigned EPIC products for the NC, SC, South GA, and North FL Markets.

Up to 80% travel including some overnight is required.

The manager assists Eastern team members in selling to business establishments. This manager collaborates and provides strategic technical support to team members within Eastern to maximize sales of EPIC products. This role is responsible for growing sales of assigned EPIC product-solutions that require significant customization and training. The manager is a subject matter expert who works with the sales team to promote assigned EPIC product-solutions and is not bound by territorial, industry, or vertical market constraints.

About Eastern Industrial Supplies

For over 45 years, Eastern Industrial Supplies has been a leader in industrial distribution, specializing in industrial pipe, valves, and fittings (PVF), and commercial plumbing products. Along with the addition of our EPIC Division - Engineered Products Instrumentation & Controls and Corrosion Resistant Pipe Solutions we have expanded across the Southeast, building a reputation for excellence, integrity, and a deep commitment to our team. Honoring God in all we do is the bedrock of our operation, and we take immense pride in fostering an environment where personal and professional growth are abundant.

Responsibilities include the following:

Provides coaching and professional development to Eastern team-members to enhance their EPIC product knowledge and customer service applications.

Collaborates with Marketing to develop collateral, outbound marketing efforts and website updates.

Leads demand-generating marketing activities with EPIC manufacturers.

Identifies and Addresses Customer Needs.

Seeks to provide an appropriate solution by understanding what the customer is trying to accomplish; spends time in a needs analysis process that identifies key objectives specific to an individual customer.

Assist outside (OAM) /inside sales (IAM) account managers in sales and quoting the EPIC products.

Establishes productive, professional relationships with key personnel in assigned customer accounts.

Builds credibility by remaining factual and timely in providing information; maintains sources for quick access to time-sensitive information and to stay informed of new developments; proactively educates customers and Eastern associates or shares information.

Coordinates customer fulfillment requirements with appropriate Eastern personnel to ensure customer expectations have been met.

Ensure projects are communicated to the appropriate Regional and In-market Sales Managers to maximize Eastern's opportunity to secure projects.

Train and/or coordinates training for appropriate sales associates on EPIC products and applications.

Key attributes:

Gains Commitment by Motivating Others. Assumes an influential role in gaining customer commitment; understands there must be a worthwhile benefit or reward to them; communicates clearly to keep contacts focused on key priorities; generates support or agreement from customers.

Builds Credibility by Sharing Knowledge. Builds credibility in a resource role by remaining factual and timely in providing information; maintains sources for quick access to time-sensitive information and to stay abreast of new developments; proactively educates customers or shares information as part of the service they deserve.

Maintains and Shares Market Trend Awareness. Stays in touch with market trends, including environmental and competitive forces influencing the market, so that they are seen as a valuable resource to important constituents internal or external to the organization; constantly seeks information that will be useful but is not readily available to colleagues; enjoys being sought for advice and instruction; spends the time to build a base of knowledge.

Makes Persuasive Sales Presentations. Excites the customer with an enthusiastic presentation style; demonstrates value and actively promotes products and services by making an emotional appeal; holds the customer's attention and interest by keeping the presentation content relevant.

Engages Others in Learning to Maximize Benefits from Purchase. Helps the customer to gain maximum benefit from the EPIC product or service by committing to continuous education that provides information updates or product training; prepares more structured sessions to cover the most critical areas of learning.

Qualifications:

Experience: Three years of experience in a related business/industry.
Computer Skills: Knowledge of Word, Excel, Power Point, Google Suite of products and ERP software, such as Eclipse.
Certificates, Licenses: Driver's license with clean record required; Piping certifications are preferred.
Other Qualifications: Must be able to travel up to 80%. Must be willing to travel to areas that require overnight visits.

Equal Opportunity Employer and Drug-Free Workplace

An offer of employment with Eastern Industrial Supplies is contingent upon the successful conclusion of a drug test and background check.