Sr. Product Manager

Company Description

EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance. 

EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG's expanded network reaches over 100 million users from participating companies and closed loop affinity and membership groups. 

EBG owns and operates one of the largest and most comprehensive employee savings programs in the country — serving over 40,000 corporate clients through its proprietary platforms TicketsatWork, Plum Benefits, Working Advantage and Beneplace. 

EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, and Austin.

Job Description

As a Senior Product Manager on the EBG Product team, you’ll play a pivotal role in shaping the overall site and mobile application experience in an e-commerce environment. You’ll lead the strategy and execution of high-impact product initiatives that empower our business partners, operations, and marketing teams. You'll collaborate with some of the most iconic names in travel, entertainment, and lifestyle. If you thrive in a fast-paced, data-driven environment and love solving complex challenges that affect millions of users, this is a role for you!

YOU MUST BE BASED IN FLORIDA or TEXAS and ideally commutable to an EBG location to be considered for this role. 

As a Senior Product Manager you will:

• Use agile product management principles, such as customer discovery, product discovery, prototyping, split testing, etc.
• Own and lead the product strategy for their business components of EBG’s proprietary marketplace platforms.
• Collaborate with UX, engineering, marketing, and stakeholders to define and execute a product roadmap aligned with business goals.
• Communicate product status, risks, and milestones to leadership and cross-functional teams.
• Drive product innovation and continuous improvement across key user journey touchpoints including site experience, discovery, search, and checkout.
• Conduct customer and product discovery, prototype new features, and validate ideas through testing and analytics.
• Write detailed epics, user stories, and acceptance criteria with a strong focus on quality and user experience.
• Partner with UX to create high-fidelity designs and iterate based on feedback and data.
• Act as the internal advocate for end users, ensuring their needs are reflected in every product decision.
• Analyze product performance using KPIs and analytics tools to inform optimizations and future development.

*EBG is not providing sponsorship for this role now or in the future 

Qualifications

• 5+ years in product management or IT strategy roles, with a track record of delivering successful digital products. 
• Advanced degree or certifications in Product Management or related fields a plus.
• Experience in travel, entertainment, or ecommerce industries.
• Experience with mobile applications (iOS) for e-commerce.
• Experience with login/registration, search, or checkout a plus.
• Demonstrated understanding of the customer journey through the funnel.
• Comfortable discussing data models, APIs, and UX/UI principles. Experience with tools like Figma (wireframe), Jira, and analytics platforms.
• Strong understanding of A/B testing, user research, and data-driven decision-making.
• Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences.
• Ability to build strong relationships and create trust across business teams.
• Comfortable working in a fast-paced, agile environment with shifting priorities and multiple concurrent projects.
• Address challenges, persist through obstacles to achieve positive outcomes.
• Passionate about creating intuitive, impactful experiences for users and internal stakeholders.
• Some travel may be required for this position.

What Sets You Apart:

• E-commerce expertise, specifically improving login/ registration and or cart/ checkout experiences
• You are excellent at building relationships across departments
• Able to understand the complexities of our systems and working with development teams to create achievable results
• Flexibility to shift with business needs and maintain a positive outlook, with an eye on opportunities

Additional Information

EBG offers outstanding employee benefits including:

• Medical, Dental & Vision
• 401k Match
• Short Term Disability, Long Term Disability (Company Paid)
• Basic Life and AD&D (Company Paid)
• Additional Voluntary Benefits (additional life, legal, critical care, and more)
• Flexible Work Arrangements
• 3 Weeks of PTO + 5 Personal Days
• Paid Holiday Break from Christmas to New Year
• Paid Holidays
• Fitness Centers (location dependent)
• Annual Day of Giving
• Company Bonus Program
• Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!