Sr. Forward Deployed Product Manager
SprinklrSprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
As a Forward Deployed Product Manager, you will collaborate closely with enterprise clients and our engineering teams to design and deliver innovative, LLM-powered agentic solutions. This role combines strategic product development with deep customer engagement. You will partner directly with customers to co-create use cases and translate complex business challenges into effective product workflows, ensure seamless implementation of solutions, driving measurable impact for clients, serve as the critical link between customer needs and our platform’s capabilities, aligning product development with real-world requirements.
What You Will Do
Manage the entire customer deployment process, from initial discovery and planning to execution and achieving measurable outcomes.
Collaborate with Forward Deployed Engineers to identify and prioritize requirements for tailored solutions.
Represent customer perspectives in internal product roadmap discussions and sprint planning sessions.
Drive structured feedback cycles with clients, ensuring their insights shape the platform’s evolution.
Create reusable resources, such as blueprints, templates, and workflows, to streamline future deployments.
Lead workshops and strategic planning sessions with stakeholders across client organizations to align goals and solutions.
Key Responsibilities:
Customer Discovery & Solution Definition
Partner with enterprise clients to understand their goals, pain points, and operational context.
Define solution blueprints for LLM and agent-based workflows aligned with customer requirements.
Productization & Delivery Oversight
Translate business needs into detailed technical specs and partner with Forward Deployed Engineers to ensure timely delivery.
Balance speed and scale - define MVPs, prioritize deployment scope, and iterate based on feedback.
Feedback Loop & Internal Advocacy
Gather insights from client engagements and deployments to inform internal product roadmap and prioritization.
Act as the voice of the customer across engineering, design, and go-to-market teams.
Strategic Enablement
Develop playbooks, solution templates, and reusable assets to accelerate future deployments.
Support pre-sales conversations and executive workshops with high-level framing of agentic AI value.
Requirements:
Must-Have
3+ years of product management or solution consulting experience in AI, SaaS, or enterprise software.
Strong understanding of AI agent workflows, LLM capabilities, and real-world business applications.
Excellent communication and stakeholder management skills, especially in customer-facing contexts.
Ability to work hands-on with engineering teams in defining requirements and deliverables.
Nice-to-Have
An engineering background is a plus, enabling you to leverage strong problem-solving skills to enhance solution development and implementation.
Familiarity with software engineering fundamentals, APIs, scripting, or prompt engineering basics to effectively bridge customer needs and technical solutions in a product management context.
Prior work in industries like CX, CRM, compliance, or support automation.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
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EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
JOB REQ COMPENSATION RANGE
$161,000 - $215,000 - $269,000The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, and skills of our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.
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