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Service Program Manager

Foxconn Industrial Internet
Full-time
On-site
Durham, North Carolina, United States
The successful candidates will work directly with clients to ensure deliverables fall within the applicable scope and budget. They will coordinate between FoxConn Tianjin, Mexico and Durham service centers to ensure all aspects of each after-sales business project are flawlessly executed.

Duties and Responsibilities
Supply Chain Operation Coordination
  • Coordinate internal resources for the flawless execution of supply chain projects.
  • Ensure that all projects are delivered on-time, within scope and within budget.
  • Weekly and daily project meeting and review with clients.
  • Overall global service backlog and hit rate KPI monitor.
  • Monitor and support spare part PO and fulfillment KPI.
  • Track account service performance, specifically to analyze the successful completion of short and long-term goals.
  • Work with team and client on digital transformation project.

Corporate Initiatives
  • Participates in cross-group or corporate initiatives that aim at improving corporate competitiveness, service quality and cost savings.
  • Supports knowledge management of corporate initiatives and best practices and works in conjunction with project management to facilitate training on best practice initiatives.
  • Attend conferences and training as required to maintain proficiency.
  • Perform other administrative functions and related duties as directed by Manager.

Skill/Knowledge Requirements:
  • APICS Certification is desirable.
  • PMP Certification is preferred.
  • SAP and SOP knowledge is preferred.
  • Experience in managing and handling of electronic tools, equipment and fixtures.
  • Proficiency with Microsoft Office applications required. Microsoft Project and Enterprise Resource Planning (ERP) experience preferred. Proficient in software and hardware systems.
Why Foxconn?
After several years of development, Foxconn has become a leading enterprise in the global digital economy. It ranks second in the world in the electronic manufacturing service industry, and continues to contribute to the high-quality development of the digital economy.
  • World's 2nd largest electronic manufacturing service industry
  • 30+ Fully automatic smart factories
  • 190,000+ Global Employees
  • Fortune Global 500 - Ranked 22nd