Senior Technical Program Manager - Supply Chain Technology (Seattle, WA) - HYBRID

Supply Chain Technology at Nordstrom is foundational to how we get product to customers — and this role sits at the center of it. As a Senior Technical Program Manager, you own end-to-end delivery across complex, cross-functional supply chain technology initiatives. You set direction, cut through ambiguity, drive decisions, and hold teams accountable to outcomes. 

This isn’t a coordination role. You’ll work shoulder-to-shoulder with product, engineering, and business partners to translate strategy into executable plans, influence technical design, and keep programs moving with urgency and rigor. Success here is measured in ROI, capabilities shipped, and real business impact. 

This role is offered as hybrid in Seattle, WA. Candidates must be available to work in office at the Nordstrom corporate headquarters a minimum of 4 days/week to be considered for this position. Some travel may be  up to 25% of the time 

A Day in the Life...  

• Ensure delivery-level stakeholder alignment — keeping business, product, and technology partners informed of program status, risks, trade-offs, and decisions that affect commitments; proactively building relationships with subject matter experts and decision-makers outside your immediate area 

• Own full program delivery across the entire lifecycle — discovery, requirements, scope, schedule, resources, testing, quality, release, and costs — for complex, cross-functional initiatives; accountable for outcomes, not just progress updates 

• Drive the delivery roadmap with a 6-to-12-month planning horizon — translate product priorities into phased delivery plans, set milestones, stage early deliverables to address long-lead-time work, and proactively identify and influence upstream and downstream dependencies to protect delivery timelines 

• Use program communications as a deliberate tool — to drive alignment, influence decisions, surface risks early, and secure leadership support; anticipate misalignments and conflicts before they block progress, working proactively to resolve them 

• Drive teams toward pragmatic decisions — cut through ambiguity, escalate when needed, and ensure the program keeps moving forward 

• Engage actively in technical design reviews — contribute to trade-off decisions by articulating cross-functional technical and business impacts, and ensure designs serve both near-term delivery and long-term architectural needs. 

• Use retrospectives, RCAs, and team learnings to drive continuous improvements in production stability and squad delivery efficiency; partner with product management to interpret success-metrics and use outcomes to inform roadmap adjustments and delivery decisions 

• Hold partners and stakeholders at all levels accountable — not just internal team members — with clear expectations, feasibility assessments, and consistent follow-through 

• Partner with product management to translate requirements into actionable technical plans — ensuring scope, dependencies, and acceptance criteria are clearly understood by engineering teams 

You own this if you have... 

• 4+ years’ experience in program management or related program delivery experience 

• A bachelor’s degree (in Computer Science, Engineering or related technical field is preferred but not ) 

• Comfort in fast-paced, ambiguous environments, with a natural curiosity and bias toward bringing order and forward momentum. 

• Experience managing large-scale, cross-functional, enterprise software/services deliveries 

• Fluency in Agile delivery methodologies and modern SDLC practices — you understand how software gets built and can work fluidly within iterative, fast-moving engineering teams 

• Clear and effective written and verbal communication and strong interpersonal skills 

• Strong working knowledge of Supply Chain and warehouse management systems (e.g. WMS, core Supply Chain services, Cloud Technologies) or other Retail systems — ; component-level understanding of how systems interact is strongly preferred 

• Experience managing large-scale program workstreams as part of a larger program 

• Effective interpersonal influence, collaboration and listening skills with experience working across many levels of an organization 

• Rigorous attention to detail and follow through 

• Dependency-mapping program management tools such as Microsoft Project, Smart Sheet etc.  

• Familiarity with Atlassian tools and A/I toolsets  

• Experience contributing to technical design reviews and supporting engineering trade-off decisions by representing customer and business impact 

• Ability to troubleshoot systems and query underlying data layers to identify operational risks and insights