The Role
Moderna is seeking a Senior Technical Program Manager (TPM) to drive IT service management transformation and improve service delivery, operations compliance, service automation, and user experience at Moderna globally. We’re looking for someone with a high level of integrity and personal accountability, strong interpersonal skills, and infrastructure technology domain expertise.
Here’s What You’ll Do
Service Management Improvements -
Assess and transform IT Service Management at Moderna by rebuilding ITSM processes and recommending technical enablement and controls in ServiceNow and other systems (eg Jira, AWS, etc) in collaboration with technical partners
Deliver and execute on a prioritized roadmap that drives best practices and educates IT, Digital operations teams, and business stakeholders
Translate business needs and operational challenges into process improvements and technical enablement opportunities in ServiceNow , focusing on automation, scalability, and data-driven improvements
Work with operations team members and leaders across Help Desk, AV support, Endpoint Engineering, Identity and Access Management, ServiceNow, Builder Tools & Platforms, Security Automation and Tooling, Cloud, Network, Compute & Storage (on-prem) to deliver seamless and compliant ITSM capabilities
Lead the definition of KPIs, SLAs, and value delivery metrics by collaborating with IT and business stakeholders; oversee implementation through technical partners to enable visibility and continuous improvement across ITSM and digital workflows
Ensure governance and change control standards are enforced while promoting innovation and operational agility
Drive a culture of continuous service improvement and operational excellence by embedding feedback loops and ensuring platforms evolve with business needs
Act as a thought leader in ITSM by contributing to architecture discussions, best practices, and long-term strategy
Program Management – take a structured, data-driven, and risk-based approach to program scoping, execution, and reporting
Kick off and successfully manage multiple, simultaneous, complex, high visibility workstreams with full ownership, effective collaboration, and good process
Build processes, templates, and structure, or leverage existing ones as appropriate
Measure program success (or lack thereof) and risks using data and facts
Provide balanced risk remediation strategies and recommendations and drive risk mitigation
Develop and maintain close stakeholder relationships and build influence to drive the appropriate outcomes across Moderna
Provide clear, accurate, consistent, useful, and timely communications
Advance good technology and security practices and culture
Actively contribute to creating a more inclusive culture and environment at Moderna; endorse, create, and maintain antiracist policies and processes
Here’s What You’ll Need (Basic Qualifications)
8+ years of program management experience, preferably in IT service management/operations
Demonstrated technical depth, problem-solving capabilities, and stakeholder management skills
Demonstrated experience implementing or managing ITIL processes at scale
Experience in running programs within a cross-functional, global team of mixed engineering, architecture, and operations
Ability to successfully scope and drive complex and multi-workstream programs in a structured, risk-considerate, data-driven fashion
Strong listener with the ability to deeply understand, ask the right questions, and proactively pursue constructive feedback
Ability to drive pragmatic, data-driven prioritization
Here’s What You’ll Bring to the Table (Preferred Qualifications)
ITIL v3/v4 certification
Experience in a regulated industry such as biotech, pharma, or healthcare
Experience with GxP environments and regulatory requirements
Familiarity with GAMP
Hands-on experience with ServiceNow
Deep familiarity with Agile methodologies (Kanban, Scrum)
At Moderna, we believe that when you feel your best, you can do your best work. That’s why our US benefits and global well-being resources are designed to support you—at work, at home, and everywhere in between.
About Moderna
Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.
If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.
Our Working Model
As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.
Moderna is a smoke-free, alcohol-free, and drug-free work environment.
Equal Opportunities
Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!
Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Accommodations
We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.
Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at [email protected].
Export Control Notice
This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant’s ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position. For this role Moderna is unable to sponsor non-U.S. persons to apply for an export control license.
#LI-CK1-