United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities
The Senior Program Manager - Information Techology will lead strategic alignment, governance, and execution excellence across a portfolio of technology and enterprise programs. Establish and enforce PMO standards to ensure robust delivery, manage risks, and optimize resources. Guide and mentor a team of project managers while fostering collaboration and continuous improvement. Drive timely delivery of objectives within scope and budget to achieve business goals and enhance organizational performance.
- Lead and manage multiple high-priority projects or programs for On-Board Connectivity and Entertainment, ensuring alignment with organizational objectives and strategic goals
- Partner with senior leadership to define program scope, objectives, and success criteria, ensuring alignment with business priorities.
- Establish and enforce project management methodologies, standards, and best practices across the PMO.
- Build strong relationships with stakeholders, communicate program status, and ensure expectations are managed effectively.
- Mentor and coach project managers and team members, fostering a culture of collaboration and continuous improvement.
- Align the tech delivery processes across portfolio.
- Track and report on key performance indicators (KPIs), program milestones, and deliverables including key business and financial metrics.
What’s needed to succeed (Minimum Qualifications):
- Bachelor's Degree in Information Technology, Computer science, Business Administration, STEM or related field
- Experienced with both agile/scrum and waterfall
- 7+ years of experience in working on IT platforms/systems
- 5+ years' experience in managing applications and infrastructure
- Expert knowledge of program/product management, business case development, business analysis, functional design, and application delivery methodology
Analytical and critical thinking skills to address complex challenges and make informed, timely decisions under pressure, combined with adaptability to thrive in dynamic environments and a strong focus on accuracy and thoroughness in deliverables
- Technical Skills\: Program and Project Management\: Expertise in methodologies like Agile, Scrum, Waterfall, and hybrid approaches
- PMO Standards and Governance\: Strong ability to define and enforce project management best practices, frameworks, and tools
- Risk and Issue Management\: Expertise in identifying, mitigating, and resolving risks and challenges
- Resource Management\: Ability to allocate and optimize resources across multiple projects
Financial Acumen\: Budget creation, cost control, and financial forecasting skills
- Leadership and Interpersonal Skills: Stakeholder Management\: Exceptional communication and relationship-building skills with cross-functional teams and leadership
- Conflict Resolution\: Skilled in navigating and resolving conflicts to maintain program momentum
- Negotiation Skills\: Ability to negotiate project scope, timelines, and resources effectively
- Collaboration\: Foster a culture of teamwork and shared responsibility across departments
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- Master's degree
- 9+ years of related work experience
- 5+ experience in travel industry product management
- Jira, SharePoint, Teams, financial tools
- Certification in project management (PMP, Six Sigma, or equivalent)
- Microservices Foundations\: Professional certification
- AWS Cloud Practitioner
- API Solutions Expertise
- Knowledge of Enterprise-wide Implications of API-based Solutions
- Knowledge of application and infrastructure Observability tools
- Knowledge of Disaster Recovery processes