Senior Product Manager, Services

What We Need

Our productivity business delivers more than $1.3B in annual revenue from combining hardware, software and services to create solutions that drive operational excellence for customers in retail, logistics and transportation around the world. 

We are looking for a Senior Product Manager to own and grow our services portfolio, a business of more than $100M in annual revenue that is central to our strategy. Our productivity solutions comprising mobile computers, scanners, printers, software, and your services help retail, transportation, and warehouse & distribution customers run their operations.

Services are key to our differentiation. This role will develop and lead a highly visible and strategic investment in services. You will shape offerings that integrate traditional break-fix and warranty repair with managed services, asset management software, and device-as-a-service models, and you will turn them into solutions that deliver unique customer value and grow margin dollars.

You will work closely with our hardware, software, and services delivery teams, and you will lead a product management specialist, with room to grow the team as the business scales.

Portfolio strategy and growth

• Own the strategy, P&L contribution, and growth of a $100M+ services portfolio, with clear targets for revenue, margin dollars, and attach rates.
• Define how services differentiate our total solution against competitors and make the case for investment to executive leadership.
• Identify new market opportunities across retail, transportation, and warehouse and distribution.

Offering innovation

• Create new services solutions that integrate break-fix and warranty repair, managed services and asset management software.
• Build and scale device-as-a-service offerings, including the commercial model, bundling, and lifecycle terms.
• Partner with hardware and software product teams so services are designed into the solution from the start, not added afterward.

Product management fundamentals

• Own the full offering lifecycle, from concept and business case through launch, growth and end of life.
• Run a disciplined voice of the customer (VOC) program with customers, partners, field sales and support.
• Build and communicate multi-year roadmaps aligned with hardware and software releases.
• Define service tiers, entitlements, SLAs, and pricing that balance customer value, competitiveness and margin.

Cross-functional leadership

• Work closely with services delivery to ensure offerings can be delivered profitably, at scale and with quality.
• Enable sales and channel partners with positioning, training, and tools.
• Report portfolio performance and insights to senior leadership.

People leadership

• Lead and develop one direct report, a product management specialist.
• Plan and build the team as the business grows.