Senior Product Manager - 3P Integrations, Delivery & Post-Purchase Experience
WingstopWHO WE ARE
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
WHAT WE’LL NEED
Under general direction and in close partnership with Engineering, Operations, and external 3P/vendor partners:
3P Marketplace & Integration Ownership
Accountable for the reliability of 3P and delivery channels representing over a billion dollars in annual system-wide digital sales
Own the product roadmap and backlog for Wingstop’s third-party marketplace integrations (DoorDash, Uber Eats, Grubhub) and adjacent vendor integrations (payment processing, gift card platforms, delivery dispatch)
Define and maintain integration requirements and API contracts in partnership with Engineering, ensuring reliability, scalability, and compliance across partners
Serve as the primary product-side point of contact for 3P partner escalations, platform changes, and contract-driven feature requests
Monitor integration health (order accuracy, latency, error and failure rates) and lead root-cause resolution with Engineering and vendor teams
Delivery Experience
Own the roadmap for 1P and 3P delivery experience, including dispatch accuracy, quote-time/ETA reliability, and driver/delivery-partner handoff
Partner with Restaurant Technology and Operations to ensure delivery workflows are operationally sound in-restaurant and protect kitchen throughput
Define and track delivery SLAs; lead resolution of systemic delivery failures (e.g., dispatch errors, credit holds, missed delivery windows)
Post-Purchase Experience
Own the end-to-end post-purchase product experience across Web and App: order confirmation, real-time order tracking, kitchen/delivery status sequencing, notifications, and receipts
Define and prioritize improvements to order-issue resolution, refunds, and guest complaint workflows in partnership with Guest Experience and Digital Operations
Use FullStory, Amplitude, and related analytics to identify friction in the post-purchase journey and translate findings into a prioritized backlog
Ensure deep link and cross-platform parity for post-purchase surfaces (e.g., order status, reorder) across iOS, Android, and Web
Strategy & Discovery
Lead structured discovery for new integration, delivery, and post-purchase initiatives — including stakeholder interviews, vendor evaluations, and hypothesis-driven validation
Develop and maintain a forward-looking roadmap that anticipates 3P partner platform changes, new delivery capabilities, and evolving guest expectations
Contribute to quarterly and annual planning with well-reasoned tradeoffs, sizing, and measurable success criteria, accounting for Engineering capacity constraints
Execution & Delivery
Write clear epics, user stories, and acceptance criteria; lead sprint planning, backlog grooming, and release coordination in partnership with Engineering
Own QA/UAT for integration- and delivery-related releases; coordinate go-to-market plans and stakeholder communications for launches
Proactively surface integration risk, vendor dependency, and delivery/post-purchase issues to leadership, with clear recommendations
Cross-Functional & Vendor Leadership
Build and maintain trusted relationships with 3P partners and vendors, negotiating scope and holding them accountable to delivery commitments and SLAs
Serves as the de facto lead for a cross-functional integration pod (Engineering, Data, Ops) contributing to integration, delivery, or post-purchase workstreams
Represent Digital Product in cross-functional forums (Finance, Legal, Operations) on integration- and delivery-related topics, escalating only true exceptions to the Director
Delivering integration/delivery health readouts directly to the CCO forum and concisely communicate in both written and verbal form, at any level of the organization.
Regular and predictable attendance
Other duties as assigned
Essential Skills
Integration & Technical Acumen: Deep understanding of API-based integrations, webhooks, payment processing flows, and delivery-dispatch systems; comfortable reading API documentation and troubleshooting via Postman, SQL, or cloud-based logs
Vendor & Partner Management: Proven experience managing external 3P/vendor relationships and holding partners accountable to SLAs and commitments. Co-owns commercial terms and renewal negotiations with Legal and Finance for 3P marketplace and payment vendor contracts
Analytical Expertise: Strong proficiency in data analysis, reporting, and generating actionable insights using tools such as FullStory, Amplitude, SQL, or similar platforms
Product Management Knowledge: Fluency with Agile methodologies and toolsets such as JIRA and Confluence
Quality Assurance Skills: Experience developing test cases, managing test execution, and ensuring release quality for integration- and delivery-related features
Executive Communication: Excellent written, verbal, and visual communication skills, with the ability to represent the team independently in front of senior stakeholders and external partners
Problem-Solving Ability: Independent, proactive problem solver comfortable owning ambiguous, multi-system issues end-to-end
Stakeholder Management: Demonstrated ability to build relationships across technical and business stakeholders, internally and externally, to align on goals
- Adaptability: Comfortable handling ambiguity in a fast-paced environment while staying focused on deliverables
WHAT YOU’LL NEED
Education and Work Experience Requirements
Bachelor’s degree in business, Computer Science, Information Systems, or a related field; equivalent experience considered
8+ years of product management experience, including 2+ years focused on integrations, marketplace/delivery, or payments within a consumer digital, QSR, or retail environment
Demonstrated experience owning complex, multi-vendor technical integrations (APIs, payments, delivery/logistics platforms)
Experience partnering directly with external 3P vendors or partners (e.g., delivery marketplaces, payment processors) in a product or technical capacity
Strong command of Agile methodologies and experience working directly with Engineering in a sprint-based delivery model
Familiarity with delivery marketplace platforms (DoorDash, Uber Eats, Grubhub) and/or payment platforms (e.g., Fiserv) strongly preferred
Experience with distributed restaurants, retail, or QSR systems is a plus
- Occasional travel may be required (< 10% of the time)
WHO YOU ARE
No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.
You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.
You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.
You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.
You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.
BENEFITS
FLAVOR PERKS:
Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
FUN IS THE BEST FLAVOR:
Lunch provided every Tuesday and Thursday in office
Discount on Wingstop gift cards
Onsite game room
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.