Senior Product Manager

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

As the Senior Product Manager for the Core Experience team, you will be responsible for driving the strategy, roadmap, and execution of Front’s core inbox experience across our desktop, web, and mobile apps. You will collaborate closely with cross-functional teams including engineering, design, marketing, data, and sales to deliver innovative solutions that meet customers’ needs and drive business impact.

What will you be doing?

• Define and communicate product vision, strategy, and goals based on customer insights, market research, and business objectives.

• Prioritize product roadmap, define product requirements, and lead development process from concept to launch in partnership with cross-functional teams.

• Use quantitative (e.g., metrics, analytics) and qualitative data (e.g., research, user feedback) to inform product decision-making

• Work collaboratively with and drive alignment among key stakeholders across the organization, including executives, engineering & design teams, sales, marketing, etc.

What skills and experience do you need?

• 7+ years of experience in product management, or related roles, in a technology-driven environment.

• Execution-oriented: You’re highly organized; you’re comfortable managing many work streams; you know how to make the right trade-offs; you help teams ship on time.

• Customer empathy: You are a champion of the customer and can ship product improvements that address key customer pain points and bring delight.

• Impact driven: You understand how your work drives business impact and can lead your team to focus on high-impact work

• Excellent communication and collaboration skills: you can work effectively across teams and influence stakeholders at all levels; you are able to rally teams around your objectives.

• Strong design and systems thinking skills: You can break down complex problems, understand interdependencies, and envision cohesive, scalable solutions that prioritize user experience.

• Demonstrated ability to incorporate AI-powered solutions to help users work faster and more effectively.

This is a hybrid role, expected to be in our SF office on Tuesdays and Thursdays.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Paid parental leave

• Flexible time off policy

• Focus Fridays - learn more here!

• Flexibility to work from home 3 days/week (unless posted as a full-remote role)

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice