Senior Clinical Product Manager

Company & Culture

Welldoc®, a digital health leader revolutionizing cardiometabolic care, is integrating personalized, real-time and actionable insights into the daily lives of individuals living with cardiometabolic conditions, enabling improved health and outcomes. Welldoc’s comprehensive digital health platform provides AI-powered digital coaching across pre-diabetes, diabetes, hypertension, heart failure and weight and obesity management, with integrated mental wellbeing and sleep support. Welldoc’s flagship product, BlueStar®, is an FDA-cleared digital health solution that guides individuals through the complicated journey of living with diabetes by enabling them to self-manage their care while enhancing connections to their healthcare team. These capabilities are now integrated into the Welldoc platform, providing comprehensive and flexible support across conditions. Welldoc partners with health plans, health systems and employers with the goal of extending care, improving health and reducing costs. The company has achieved 11 510(k) clearances for diabetes functionality within its digital health platform, and an IP portfolio of 54 patents for its advanced AI and first-in-class tech. With over 75 clinical publications, Welldoc has also built an extensive library of clinical research, including many publications focused on the value of combining CGM with AI-powered digital health solutions. Welldoc is a thought leader in the evolving world of AI powered digital health and has been showcased in prestigious conferences and publications, including South by Southwest, Wall Street Journal and the Economist. Welldoc has been named the “Best Overall Digital Health Company” by MedTech Breakthrough. The company recently received the 2024 Innovation Award and was a finalist for the AI Excellence Award from Business Intelligence Group.

 For more information, visit https://welldoc.com/. Follow us on LinkedIn and Twitter.

 At Welldoc, we are focused on transforming healthcare by creating an environment that fosters collaboration, learning, and innovation. We value the personalities and experiences of every one of our team members, giving everyone the opportunity to thrive as we make our mission a reality.

Welldoc has been certified as a Great Place to Work for the last 4 years. If you are inspired by innovation and the power of cutting-edge science to help individuals live healthier lives, we would love to hear from you!

*Welldoc® Diabetes and Welldoc Diabetes Rx is an FDA-cleared medical device, intended for use by healthcare providers and their adult patients with type 1 or type 2 diabetes. For full labeling information, visit www.welldoc.com. The other Welldoc App products are non-FDA-cleared and intended to promote general wellness and education/self-management of various chronic disease states.

Job Purpose

The Sr. Clinical Product Manager role will report to the Vice President of Clinical Services and will be responsible for clinical aspects of Welldoc’s product line, including expanding our GLP-1 programs and AI-based initiatives. In collaboration with internal functional leaders and scientific subject matter experts, the clinical program manager will integrate scientific and business priorities to enhance the user experience and drive effective execution of deliverables. The ideal candidate is a strong, multifaceted individual that is passionate about digital health’s ability to improve the end user’s condition management and overall well-being.

Responsibilities

• Create mobile and digital health products across multiple cardiometabolic conditions such as weight management, diabetes, hypertension, and obstructive sleep apnea in collaboration with marketing, product, UX, data science, regulatory, quality, and engineering teams.
• Design and develop mobile and digital health user-facing content to support various health conditions.
• Develop concepts for features that are clinically sound and improve the user experience.
• Proactively engage cross-functional stakeholder to ensure successful program outcomes.
• Serve as the clinical point of contact for assigned clients, ensuring a high level of service and satisfaction.

• Gather inputs from scientific advisors and stay abreast of industry updates, clinical evidence, and competitor products in order to contribute to departmental strategic planning and roadmap planning activities.
• Serves as a trusted adviser who can be called upon at any moment to provide support and project insight.
• Contribute throughout project lifecycles, from initial clinical concepts to requirements, content, design, to risk assessment and testing, and final delivery.
• Participate in ongoing professional development opportunities, internally and/or externally, and share learnings within functional group, core team, or full company meetings as appropriate.
• Continually research tools and methods to optimize efficiency.
• Be a role model: inspire team members to achieve ambitious goals, provide feedback and mentorship to drive high performance, build trust and respect across the team and its members, model corporate culture behaviors and support team members.

Required Skills & Experience

·       Minimum 5 years of clinical experience, diabetes preferred.

·       Preferred: 3+ years of industry experience or relevant work (scientific, pharma, med device, payor, or healthcare fields) experience

·       Preferred: Content writing experience, particularly for mobile apps

·       Preferred: Experience working with diabetes or weight loss patients or clinicians, with an understanding of health behavior change principles in relation to digital health.

·       Demonstrated understanding of GLP-1 and incretin medications.

·       Basic understanding and interest in use of artificial intelligence. Experience preferred.

·       Basic understanding of the development of digital health products. Experience preferred.

·       Understanding of how people manage chronic illnesses, with awareness of health behavior change principles.

·       Enjoys learning and working in a fast-paced, dynamic environment, overcoming obstacles, and aligning stakeholders to realize project and task delivery success

·       Experience working in a highly collaborative environment with multiple stakeholders

·       Excellent verbal and written communication skills

·       Excellent interpersonal and problem-solving skills

·       Flexible and able to take constructive feedback.

·       Demonstrated ability to work independently and in a team-based environment.

·       Demonstrated ability to work on concurrent projects, activities and tasks under time constraints.

·       Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace

·       Experience with HTML, Adobe Acrobat, Confluence, JIRA, Contentful, Teams a plus

WellDoc operates in ISO 13485 and MDSAP regulated and HITRUST compliant environments. Therefore, it is expected that all employees will have either prior experience working in those environments or, will be trained to understand the requirements needed to work and support those requirements and culture as they relate to individual roles and responsibilities.

Required Education                                   

• Bachelor’s Degree in dietetics, nursing, public health, or related healthcare or science field.
• Certified Diabetes Care and Education Specialist preferred

Compensation & Benefits

Welldoc offers a competitive compensation package which, in addition to salary, includes generous PTO, medical insurance, dental insurance, vision care, life and disability insurance, retirement benefits and the opportunity to participate in health savings accounts and/or dependent care accounts. The anticipated salary range for this position is $110,000-$150,000/year with the expectation that most candidates will fall around the midpoint of the range. Candidates who exceed the required and preferred qualifications may be considered for an annual salary in excess of the budgeted range. 

Upon receipt of a conditional offer of employment, you may be required to complete and clear a multi-panel drug screening process.  This screening is in connection with requirements set by certain of the Company’s customers, with which you may be working in this role, and will at all times be administered under applicable laws.

Welldoc is an equal opportunity employer and prohibit discrimination and harassment of any kind. We offer an inclusive workplace and will not tolerate discrimination against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status or parental status.