Program Manager - Repair

Job Description

Program Manager | Consumer Electronics Returns

Full-Time | Operations | Bloomington, IN

Are you an experienced operations leader with a passion for managing complex supply chain and returns programs in consumer electronics? We are seeking a Program Manager to oversee our consumer electronics returns program, ensuring efficiency, quality, and compliance across inspection, testing, refurbishment, and documentation processes.

What You’ll Do

• Lead the full lifecycle of the consumer electronics returns program, from receipt through testing, cosmetic refurbishment, and outbound processing.

• Oversee warehouse and logistics operations, ensuring accurate inventory management, documentation, and operational compliance.

• Serve as the primary liaison with retailers and internal stakeholders, providing program updates, resolving escalations, and ensuring smooth credit application processing.

• Monitor and analyze key performance indicators (KPIs) to identify opportunities for process improvement and drive operational excellence.

• Collaborate with cross-functional teams to enhance workflows, improve efficiency, and maintain the highest standards in returns management.

Who You Are

• Experienced operations or program management professional with 7+ years in consumer electronics, supply chain, logistics, or warehouse operations.

• Strong expertise in returns programs, inspection/testing, and refurbishment workflows.

• Proficient with WMS/ERP systems and knowledgeable in quality and returns documentation processes.

• Proven ability to lead cross-functional teams and manage programs involving retailer relationships.

• Excellent communication, organizational, and problem-solving skills, with a hands-on approach to operational leadership.

• Preferred: Bachelor’s degree in Supply Chain, Operations, Business, or Engineering; certifications such as PMP or Lean Six Sigma; prior experience with retailer-driven returns programs.

Why This Role Is Exciting

• Lead a high-impact global returns program in a fast-growing, innovative company in the circular tech market.

• Work in a dynamic, collaborative environment with talented professionals and sophisticated operational platforms.

• Drive operational improvements and make a tangible impact on efficiency, customer satisfaction, and program success.

• Opportunity to shape processes and take ownership of a strategic, high-visibility program.

• Be part of a disruptive and rapidly growing company with global reach and a commitment to innovation.