Program Manager

Job Description

Program Manager

Full TimeProfessional

Mansfield, MA, US

Job Title: Program Manager

Department: Operations

Reports to: VP, Operations

Job Summary and Objectives:

The Program Manager (PM) at company’s  Massachusetts site is a customer-facing role that coordinates various projects and resources for successfully meeting mutually agreed to expectations with customers and company-wide goals. Working in a matrixed organization, the PM will collaborate with all internal departments and represent company as the customer’s primary point of contact.  The PM will be responsible for project planning and management, customer communications, internal team coordination around goals and objectives of various projects, manage budgets, manage escalation activities, and report on performance of various projects, escalating needs proactively.

Essential Duties and Responsibilities:

• Effectively functions as the primary point of contact for existing customers with active development and manufacturing programs
• Manage and lead projects in a matrixed organization across all company’s functions and other  companies when appropriate
• Develop evaluation methods to assess program strengths and identify and recommend areas for improvement
• Manage projects assigned involving complex electro-mechanical medical device development, manufacturing, and servicing 
• Manage multiple related projects and project interdependencies
• Define mutually agreeable KPIs with customers and internal teams and measure program performance and success according to those KPIs
• Resolve projects’ higher scope issues; escalate and recommend solutions with a high sense of urgency
• Meet budgetary objectives and adjust project constraints based on financial analysis
• Maintain accuracy of billable task against the scope of work to ensure correct and timely customer billing 
• Balance the role of being a customer advocate with company objectives

Supervisory Responsibilities:

• May occasionally supervise other employees
• Will work in a matrixed organization to influence and lead employees or teams to meet well-established objectives in alignment with external customers

Required Qualifications and Work Experience:

• Bachelor’s Degree in appropriate field of study or equivalent work experience
• 5-10 years’ experience in project management
• Subject matter expert in project management methodologies and when to use them, e.g., waterfall, agile, scrum, critical path, lean, six sigma
• Effective collaborative leadership style and experience
• Excellent communication skills, problem solving abilities, and creative solution generation
• Ability to manage difficult customer communications with a level head, while creating win-win solutions
• Must be able to effectively communicate and work closely with various cross-functional groups at multiple locations
• Advanced proficiency with Microsoft Office and Project, SharePoint, Teams
• Exceptional organization and communication skills
• Demonstrated ability to work effectively with internal and external partners
• Ability to analyze trends, make recommendations and implement changes based on KPI Reporting

Preferred Qualifications and Work Experience:

• Master’s Degree, in business or related field
• Project Management certification from a well-recognized organization
• 10+ years’ experience in a MedTech environment 
• 10+ years’ experience in customer management and demonstration of successful project management
• Experience in contract engineering and manufacturing services
• Management experience in leading engineering and manufacturing teams
• Experience with DelmiaWorks (formerly IQMS) ERP

Physical Demands:

• Comfortable with prolonged sitting and working at a computer
• Ability to enter and work in a cleanroom environment when required

Work Environments:

• Physical Setting: Busy, professional office and manufacturing environment  
• Culture: A diverse and inclusive culture that respects and values individual contributions 
• Dress Code: Business casual attire to promote a professional yet comfortable workplace
• Core Business Hours: 8:00am to 5:00pm

Additional Information:

• Occasional travel to customer sites may be required

On-Site/Remote Attendance:

• This position requires 100% on-site attendance in Mansfield, Massachusetts

Additional Information

All your information will be kept confidential according to EEO guidelines.

Thank You
Arnold Avila
Xceed Search
(480) 419-1311
http://www.xceedsearch.com