Product Owner - Property Management System
Sun Communities
Full-time
On-site
Southfield, Michigan, United States
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Job Summary
The Product Owner leads the vision, development, and continuous improvement of Sun's Customer Portal by enhancing digital tools to elevate the customer journey from application through the full resident lifecycle. This individual is responsible for shaping the product roadmap, prioritizing development efforts, and ensuring our digital products deliver measurable value to stakeholders.
Job Duties
- Define, communicate, and prioritize product roadmaps, feature enhancements, and release plans based on customer insights, business goals, stakeholder input, and technology trends. (Essential)
- Gather and translate feedback from business stakeholders, and internal users into actionable product features and requirements. (Essential)
- Work closely with the business analyst and development team to ensure clear requirements and timely delivery of features. (Essential)
- Serve as a subject matter expert and champion for PMS functionality, ensuring alignment with evolving business needs and industry best practices. (Essential)
- Monitor usage metrics, user feedback, and market trends to inform ongoing enhancements and innovations.
- Continuously advance the Property Management System to deliver value, ease of use, and efficiency across operational processes.
- Lead the planning and execution of PMS-related enhancements, including systems upgrades, integrations, and process optimizations.
- Define success metrics to monitor system performance and product value delivery.
- Manage stakeholder communication to ensure visibility into project progress, changes, and outcomes
- Ensure data integrity, compliance, and proper governance across all PMS modules
- Other duties as assigned.
Requirements
- Bachelor's Degree in in Business, Computer Science, or a related field (Required)
- 5 years of of experience as a Product Owner, Product Manager, or related role in digital product development (Required)
- Strong understanding of core PMS modules (Inventory, Sales & Leasing, Customer Management, etc.)
- Experience with large ERP and platforms such as Netsuite, SAP, Oracle ERP Cloud, Yardi, or similar systems (Preferred)
- Strong collaboration skills with the ability to influence cross-functional teams without direct authority
- Proven ability to strategic thinking with hands-on execution
- Excellent skills in requirements gathering, road mapping, user creation, and agile development
BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental and Vision Plans
- On-Site Fitness Center
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life, Accidental Death & Dismemberment Insurance and Dependent Life
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
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