Product Owner (Madison, WI - Hybrid)

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Job Purpose: 
 

This position drives the identification and implementation of Customer Operations improvement opportunities to help achieve its long-term strategic goals. This position is responsible for driving the execution of high-impact and visible initiatives across Customer Operations and solves complex problems by identifying innovative solutions. Uses and coaches the agile methodology.  Interprets business issues and recommends best practices to leaders.

Provides advice and leadership with regard to strategy, management and operations as well as the structure of a business.  They analyze and identify problems, research and collect data, prepare business proposals, manage projects and programs.  They recommend solutions, utilizing knowledge of theory, principles or technology of specific discipline or field of specialization.  Consults with the client to ascertain the need or problem area plus determine the scope of investigation required to obtain a solution.  Consultants analyze data to define solutions and examine alternate methods as well.

Job Responsibilities: 

• Proactively and independently lead and develop an effective approach to identify and drive improvements related to Customer Operations process, systems and system enhancements; including defining system-generated metrics and reporting functionality/capability
• Drive innovation by acquiring and applying new techniques/tools
• Provide senior lead updates regarding deployment progress, results, and feedback regarding improvement work
• Effectively work with Leadership, Business Sponsors, Business Owners, and cross-functional partners
• Oversee the agile process and surface day-to-day impediments to facilitate progress
• Facilitate change management; lead educational and/or mentoring sessions regarding process or system design changes.
• Serve as the functional lead through internal audit review process

The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

Job Requirements:

• Bachelor's degree in Business or equivalent work experience
• 8+ years of related experience
• Proven leadership skills; ability to set direction and approach
• Demonstrated use of strategic, systems, analytical, and critical thinking skills
• Results-oriented; proven track record in delivering results
• Ability to determine the root cause of performance within systems and processes
• Demonstrated team-building and coaching skills; proven teamwork and collaboration with diverse groups.
• Proven ability to quickly earn the trust of stakeholders and to mobilize and motivate teams
• Proven ability to multitask and manage multiple, complex priorities
• Ability to communicate at all levels of the organization with clarity; both written and verbal
• Demonstrated ability to communicate to, negotiate with, and influence senior business leaders
• Demonstrated ability to mitigate risks proactively and resolve issues, and escalate when appropriate
• Proven experience with successful identification and implementation of process improvements
• Ability to understand and navigate the organizational dynamics and company culture
• Salesforce experience
• Agile experience preferred

Preferred Skills:

• Influencing abilities
• Communication at all levels
• Collaboration across the org
• Project Managment

#LI-LT

If you’re ready to help make a difference, apply today.  A resume is required to apply. TruStage may process applicant information using an Artificial Intelligence (AI) tool.  This tool automatically generates a screening score based on how well applicant information matches the requirements and qualifications for the position. TruStage recruiters use the screening score as a guide to further evaluate candidates; the score is one component of an application review and does not automatically determine whether a candidate moves forward.  Candidates may choose to opt out of this process.

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.

Base Salary Range:

At TruStage, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan.  Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees.  We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.

Accommodation request

TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.