Product Manager - Post Purchase

Your Impact

Join our team as a Product Manager for our post purchase team and become the visionary behind our cutting-edge products. In this dynamic role, you will own the product life cycle, from defining the vision and strategy to crafting a compelling roadmap. Through collaboration with internal and external partners, you’ll be able to drive projects independently and make a significant impact on a Fortune-50 business.

Work with a Winning Team

As a Product Manager, you will have the chance to shape the future of retail technology while working alongside talented individuals who share your passion for innovation and excellence.

Under the leadership of one of Forbes Top 50 CIOs, you’ll find opportunities to flex your current skills and the support to develop new ones. We combine the stability and investments of an established global company with the innovative spirit of a startup, allowing you to explore your every curiosity and unlock your full potential. We also know what it takes to build an inclusive culture – from collaborating with diverse and curious minds to approaching challenges with new perspectives.

Innovate in Charlotte

This position is based at our on-site Tech Hub in Charlotte, North Carolina. Lowe's Tech Hub is an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site barista and Zen Garden, and other perks to enhance your work experience.

Key Responsibilities

• Lead the product planning, development, and launch process for product roadmaps for post purchase exchanges.

• Experiment, uncover gaps, and organize customer research for product roadmaps using market research, internal studies, and competitive analysis.

• Manage scaled launches, track product launch metrics, and drive iteration based on feedback.

• Represent the team in product-level discussions, addressing complex problems and collaborating with stakeholders to prioritize customer issues, drive adoption, and monitor product KPIs.

• Attend business reviews, include product results, and contribute to business cases.

• Maintain a prioritized product backlog aligned with strategy and data-driven prioritization.

• Provide UX/UI approval, direction to cross-functional teams, and communicate updates.

• Work closely with internal and external parties to ensure support upon product delivery.

Minimum Qualifications

• Bachelor’s degree in business, marketing, engineering, communications, or related field or equivalent years of experience in lieu of education requirement, if applicable

• 2 years of experience in two or more of the following: project management, product management, business analysis, program management, experimentation, or product marketing

• 1 year of experience in product and/or experience management

• Experience in an agile software environment with strong writing ability

• Experience working cross-functionally in a large organization

• Experience working closely with senior leadership

• Experience translating data into quantifiable actions/deliverables

Preferred Skills/Education

• Master’s degree in business administration or similar advanced degree

• CSPO Certification

Benefits

• 401k with up to 4.25% match

• Discounted Employee Stock Purchase Plan (15% discount of strike price)

• Tuition-Free Education

• 10-week Maternity/Parental Leave

• 10% Associate Discount

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

About Lowe’s 

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.   

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.