Responsible for driving the vision, strategy, business requirements, roadmap, and execution for assigned digital product. Advocates for the end user experience through data and research driven product discovery and development methods. Ensures alignment between Product, Business and Platform priorities in context of Mayo Clinic's overall strategy and goals, while ensuring the end-user needs are met. Oversees the entire life cycle of the assigned product, from defining setting the vision, managing team to hit OKRs, deriving feature intention maps, managing capacity against scope, building/acquiring the technology - and ultimately creating a best in class user/customer experience, while on time and within budget. Accountable to the success of a cross-functional team including, including experts in design, IT, analytics, marketing, and others. Applies Agile product methodologies. Responsible for driving the product strategy, vision, design, and development execution. Ensure delivery of high-value products in alignment with business goals and user experience optimization. Leads a high performing cross-functional team effectively and efficiently that is collaborative with business partners, customers, and other stakeholders (Engineering, UX/UI, Operations, Engagement, AI, etc.). Leverages market and customer feedback and data to inform and guide future product/feature development. Advocate for end-users, and builds and improves features based on their pain points -strives to make product technology and workflows easy to use.
Proactively manages and monitors product and operational risks (regulatory, security, operational, etc.) in order to prevent and/or mitigate risks to the customer and business.
Ability to establish deep partnerships with business stakeholders to ensure product achieves business requirements and aligns to other organizational strategies and priorities.
Monitors and manages product schedules, scopes and budgets and delivering as scheduled. Manages external Mayo Clinic vendor and partnership relationships as assigned. Sets and manages to product performance scorecards and OKRs. Works collaboratively with business partners (Practice, Education, Research, Administration, Platform, International, Provider Relations) and Mayo Clinic Shared Services. Works collaboratively with internal Mayo Clinic clients, including consultants, clinical and research professionals, administrators, and external business partners. Represents Mayo Clinic in interactions with vendors, and non-Mayo partners in a positive and constructive way.
Bachelor's Degree (business, communications, advertising, marketing, statistics, engineering, technology, health care) and 3+ yrs of digital product management experience (2 yrs with digital products); or minimum of 5 years direct digital product management with HS diploma/GED required. Prior health care experience preferred. Experience in managing complex products or a family of multiple products required.