Product Manager, Internal Tools

·       Serve as the primary Product Owner for internal tools that support business operations for Customer Support, Retail, and others as projects arise

·       Develop and manage a roadmap for internal-facing tools that enhance workflows, increase transparency, and reduce manual overhead.

·       Drive product development for Customer Support tooling, ensuring consistent access controls, monitoring, and standardized workflows across teams.

·       Build and iterate on Retail-facing internal tools that provide visibility into real-time and historical inventory movements between warehouses and stores.

·       Define and maintain integration logic to support internal tools from source systems, including ERP, Warehouse Management Systems, 3rd Party APIs, POS Systems, and Ecommerce Platforms.

·       Collaborate closely with engineering teams to scope projects, triage issues, and manage delivery through Agile development practices.

·       Own ticket intake and triage process for internal tool requests; prioritize backlog items and partner with stakeholders to clarify requirements.

·       Support user acceptance testing (UAT) and quality assurance processes to validate features prior to production release.

·       Lead pilot programs for new tool rollouts; consolidate stakeholder feedback and iterate on features to ensure adoption and effectiveness.

·       Draft clear and comprehensive product specifications and user stories.

·       Create and maintain documentation for internal tools, workflows, and training guides.

·       Provide clear updates on project status, and feature rollout schedules.

·       Drive operational excellence by identifying opportunities to streamline business processes and reduce friction through automation.

·       Strong understanding of internal systems and tools used by Customer Support, Operations, Retail, and other teams.

·       Prior experience working with ERP systems (NetSuite preferred), Ecommerce platforms (Shopify preferred), and point-of-sale (POS) systems.

·       Familiarity with business process design, data flows, and cross-functional collaboration across tech and business teams.

·       Experience working with internal ticketing systems, sprint management tools (e.g., Jira, Linear), and support workflows.

·       Comfortable leading UAT efforts and capturing qualitative feedback to inform future development.

·       Exposure to integration platforms (e.g., Celigo, Boomi, Mulesoft) and lightweight reporting or alerting frameworks.

·       Basic working knowledge of APIs, data structures, and process monitoring tools.

·       Bachelor's Degree or equivalent experience in Business, Product, Engineering, or a related field.

·       5-7 years of product management experience, preferably focused on internal tools or operational systems.

·       Demonstrated ability to translate business needs into clear product requirements and deliver high-quality tools that scale with the business.

·       Exceptional organizational skills and attention to detail.

·       Strong communication skills, with the ability to work cross-functionally across technical and non-technical teams.

·       Comfortable working in a fast-paced, evolving environment with multiple stakeholders and competing priorities.

$155,000 - $175,000 a year